Service Update: The hardware issue impacting services for some Fioptics TV customers has been resolved. Services should now be working properly. If you are still experiencing issues, please reboot your set-top box by unplugging it from power for 30 seconds and plugging it back in

Service Alert: A hardware issue is impacting services for some Fioptics TV customers. If you have rebooted your set-top box or logged out of the TiVo app, you may be unable to reconnect until the issue is resolved. Our teams are working to restore service as quickly as possible.

There are no major outages at this time. If you’re experiencing an issue, our support team is here to help. Call 513-566-4101 (24/7) or chat online at altafiber.com/about-us/conta… (Mon–Fri: 7:30 AM–9 PM | Sat–Sun: 10 AM–7 PM).