Elon Musk: "I'd be surprised by the end of this year if digital human emulation has not been solved." Then he named his first target: customer service, a $1 trillion industry of jobs. On Dwarkesh Patel's podcast, Musk was asked how xAI, reportedly at $1 billion of revenue, catches OpenAI at $20 billion and Anthropic at $10 billion. "As soon as you unlock the digital human, you basically have access to trillions of dollars of revenue... So if you have a human emulator, you can basically create one of the most valuable companies in the world overnight, and you would have access to trillions of dollars of revenue. It's not a small amount." "Take something as simple as, say, customer service. If you have to integrate with the APIs of existing corporations, many of which don't even have an API, so you've got to make one, and you've got to wade through legacy software, that's extremely slow." "However, if AI can simply take whatever is given to the outsourced customer service company that they already use and do customer service using the apps that they already use, then you can make tremendous headway in customer service, which is, I think, 1% of the world economy or something like that. It's close to a trillion dollars all in, for customer service." "And there's no barriers to entry. You can immediately say, 'We'll outsource it for a fraction of the cost,' and there's no integration needed." "If you can emulate a human at a desktop, that's what customer service is. It's people of average intelligence." Interested in the latest with ai/tech and business? Follow @GeniusGTX and never fall behind. I track ChatGPT, Claude, and how every new agent is changing how we work and think, then hand you the pure signals.