If you've had a bad customer service experience we want to know about it! tag us or place #badcustomerservice for RT
UK
Joined August 2009
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How can I get a hold of someone from @Mailchimp that can actually provide some form of support? Your chat and email options are absolutely useless and a complete waste of time.
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Hi @eAndUAE what is going on with your support and app? Its not working and I can't get through to anyone regarding a bill payment that was not authorised? Can you advise when the support channels will be open again? Its constantly as per the screenshot.
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Is anyone from @bookingcom able to assist, I’ve been waiting well over 48 hours for a response on a query after making a booking. Your bot message states I’ll hear back “within 24 hours”? So far nothing…
@bookingcom So far 4 scammy replies on @X trying to extract sensitive information.
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Tracked24 service by @RoyalMail @RoyalMailHelp why is the tracking code from your receipt not recognised on your website? Getting “Access denied” & “Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.” @PostOffice
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Why are you bombarding people with sms and emails trying to be automated when you’re clearly far from that. It’s frustrating and a waste of everyone’s time.
It states an agent will “contact me” shortly…So now you’re asking me to call you and sit on hold to fix your problem? That’s pretty poor service all round to be fair. To top it off your “message” service which I already tried prior to X, doesn’t work for this type of issue.
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BT why are your systems so messed up? You can’t even acknowledge a cancellation from your own messages. @bt_uk @BTCare I rejected your notification as directed in the SMS and email yet you keep sending me confirmation messages instead!! Note timings! #openreach #broadbandfail
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Royal Mail @RoyalMail @RoyalMailHelp 2 questions for you:
1. what is this blank popup you keep placing on top of the tracking details see screenshot
2. I’ve sent an item “first class signed for” on Tuesday this week and it still hasn’t been delivered? How comes? See screenshot
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Has your team given up on looking into fundamental problems with your processes? Can someone kindly investigate @nestpensions ?
Worst customer service received by @nestpensions, lying about payments for my pension, still haven’t been paid, chasing since 2nd July. Keep getting told to wait 5 days each time, only to follow up today to find out no payments ever been made. What’s going on? #badcustomerservice
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Worst customer service received by @nestpensions, lying about payments for my pension, still haven’t been paid, chasing since 2nd July. Keep getting told to wait 5 days each time, only to follow up today to find out no payments ever been made. What’s going on? #badcustomerservice
Why do you make it so difficult to obtain an invoice for a payment that has been made weeks ago? @UPS_UK your system doesn’t provide an account number so I can’t obtain it online and your reps are just going round in circles, absolutely inept and clueless #badcustomerservice
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Why every single time I go to @RoyalMail post office #canarywharf
I am polite and ask for the service I want I am always tried to up sell.
I explain my customer only pay x amount I won’t go out of pocket to pay extra.Every time this happens. Price went £7 to £4. 1/2
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How do you condone dodgy practices in your post offices? Silly question...Been to the #CanaryWharf branch on 2 occasions with the exact same size & weight letter and each time being charged silly amounts than stated on your website! @RoyalMail @RoyalMailHelp #badcustomerservice
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#Potholes galore!!
@BarnetCouncil wins the prize for #worst borough in #London for potholes. @TimeOutLondon
timeout.com/london/news/this…
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Why what happened?
@RoutesCarRental one of the worse car rental company to rent the car from #rentalcar #alberta #yyc #badcustomerservice #badservice #worseexprience
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Big shout out to the @AmazonUK delivery driver who stopped on his route to assist a handicapped kid who had fallen out of his wheelchair today. @AmazonUK didn’t get the drivers name but huge thanks to him for stopping and doing the right thing! #GoingTheExtraMile
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Any one else finding #London and #Barnet in particular turning into one big pothole? @BarnetCouncil what are you doing about the state of the roads in the area? It’s becoming a joke now. @barnetcoms #potholes
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You’re not really sorry, as I’ve contacted you more than 10 times about this. If you were keen to assist you’d have dealt with it as you promised the first time I contacted you. #badcustomerservice
Hi Bad,
We are sorry to know you feel that way. If you have any concerns related to our service, kindly write to us via DM on Twitter (Private channel) for security reasons with your details to assist you further.
Regards,
Jose from Lycamobile
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How hard is it for you @LycamobileUK to give a straightforward answer about a cancellation and refund of a plan that was never started? This is how you send customers new SIM cards…Delayed multiple times and eventually arrived trampled and crumpled. #badcustomerservice
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