Baker Johnson retweeted
💸 Bloomburg @Business #News: UJET gets $76M as Customer Service and #GenAI Merge 💰
finance.yahoo.com/news/custo… Recently @Discover started running ads about live #CustServ agents. Now well-run @ujetcx, a growing player in #CCTR #automation together with agents, gets serious funding and a $500M valuation. I quoted 1 of their execs in my last @ICMI piece with @dnm54 input. The theme here is trad'l customer service, #GenAI & #ConvAI are all merging. It's not either/or, it's best of both for ideal #CX. @MarshaCollier @GregOrtbach @billquiseng @jamesvgingerich @MarkC_Avgi @adem_onar @dgingiss @RoyAtkinson @dekebridges @danielnewmanUV @BetaMoroney @StephenCaggiano @CXAccelerator @AlexAllwood @NealWoodson @mentalmarketer @DreaVilleneuve @ErnestCDavis @lyakovet @Nicochan33 @CurieuxExplorer @FreedomFireCom #Customerservice #NPS #CustomerSatisfaction #UX #strategy #CSAT #ArtificialIntelligence #GenerativeAI #marketing #innovation #business #CX #AI #Sales #Ethics #digitaltransformation #NLP #ConvAI
Baker Johnson retweeted
Buckle up @johncanzanobft, I’m about to take you to class.
Jayden Daniels has played the toughest schedule in America: teamrankings.com/college-foo…
Despite that, he leads the country in total yards by more than 800 yards, and nearly a thousand more than both Penix and Nix.
He also leads FBS in total touchdowns, yards per carry and currently holds the highest passer rating in FBS history (FBS record for season pass efficiency: 207.6. Jayden Daniels thru 11 games: 208.34)
He leads #LSU’s offense which is #1 in the FBS for scoring and total offense
Think Jayden Daniels is padding stats with short cheap plays? Think again. He has more 20+ yard plays than any TEAM in the country - by himself.
Think that’s padded by the weak teams LSU has played? LSU has 70 plays of 20+ yards against P5 teams. The next closest? USC at 59.
Against the four top-12 teams he’s played on the road he accounted for:
79-118, 1,238 yards, 10 TDs, 2 INTs
56 carries, 456 yards, 3 TDs.
That’s 1,694 yards and 13 TDs in four games. 423.5 YPG - which is actually higher than his 417 YPG that is 24% higher than the next best player (Drake Maye 336 YPG).
Oh and he’s led his team to touchdowns on each of his last 13 drives.
So what’s your reasoning for saying Jayden Daniels would hold a clipboard again? Because all of that is my reason for saying your unqualified to be a #Heisman voter.
Baker Johnson retweeted
Join @googlecloud & ujet.cx on September 13th at 10amCST on: New Generative AI-powered Virtual Agents from Google Cloud
Register Today: tinyurl.com/2p92n5zh
#GoogleCloudNext #IVAs #GenerativeAI
Baker Johnson retweeted
We’re thrilled to announce that we’re a 2023 #GoogleCloudPartner of the Year! We’re recognized for creating solutions that made a big impact on Productivity & Collaboration - Contact Center AI (CCAI). Thank you @gcloudpartners!
Baker Johnson retweeted
💡 ALL NEW: @TalkingPointz ' @DaveMichels takes a deep dive into Generative AI With @googlecloud CCAI Platform
Find out more about Google's AI-first contact center and its partnership with ujet.cx's award-winning #CCaaS experience: tinyurl.com/4xvzn7ay
Baker Johnson retweeted
Don't miss this week's #AmazingBusinessRadio with Anand Janefalkar, CEO and founder of @ujetcx.
He talks about how AI is transforming customer communication.
hyken.com/amazing-business-r… #customerexperience #AI #customerengagement
Baker Johnson retweeted
#CX where agents can collaborate seamlessly with internal experts by leveraging @UJET #CCaaS with a tight integration to #MicrosoftTeams. Frictionless experiences for experts, customers, and agents. Features: Directory & Presence Sync ujet.cx/press-releases/ujet-… @googlecloud
Baker Johnson retweeted
📣 Announcement Time! ujet.cx, @googlecloud and @Alvaria_Inc partner to integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
Read More: tinyurl.com/2p9h89j5
Baker Johnson retweeted
Webinar Tomorrow: #GenerativeAI for Contact Centers: Reimagining CX with Google Cloud < Wednesday, April 12, 11 - 11:30 am ET including #CCAI Platform customer Syam Suri from @GoBrightspeedco. #CX#CCaaS @GoogleCloud @bakerjohnson @UJET buff.ly/3KSpZHv
Baker Johnson retweeted
BREAKING: @UJET and @googlecloud Launch Intelligent Workforce Management < more evidence that #CCaaS and #WEM have become defacto #CX requirements #EC23 @VasiliTriant buff.ly/40DjRHX
Baker Johnson retweeted
📰 Hot off the press: UJET joins forces with @googlecloud to unveil UJET WFM, a groundbreaking workforce management suite for the modern contact center!
Read the full press release here:
🔗 ow.ly/wg4150NrKL1
#WFM #GoogleCloud #ContactCenter
Baker Johnson retweeted
We're expanding access to Bard in US + UK with more countries ahead, it's an early experiment that lets you collaborate with generative AI. Hope Bard sparks more creativity and curiosity, and will get better with feedback. Sign up: bard.google.com
blog.google/technology/ai/tr…
Baker Johnson retweeted
Excited about PaLM API: an easy and safe way for developers to build on top of our language models, and MakerSuite, a tool to jumpstart prototyping - both in private preview today. @googlecloud customers can also access these models + more via Vertex AI.
blog.google/technology/ai/ai…
Baker Johnson retweeted
WEBINAR ALERT!
Join us on March 23rd for "Reimagining CX With Google Cloud Contact Center AI Platform: Chat with Industry Luminary @McGeeSmith"
Speakers include @YarivAdan from @googlecloud, @VasiliTriant of UJET, & Rose Chambers of @GoSegra!
To register: ow.ly/830750NcrS4
Baker Johnson retweeted
Thinking of using Twilio Flex? Our entire contact centre has been offline for over 6 hours and counting, with no resolution is sight. This is pretty bad @twilio
Baker Johnson retweeted
Replying to @TwilioHelp
@TwilioHelp @twilio
Any idea on Flex? Whole enterprise is at a standstill.
Baker Johnson retweeted
Exciting day! We're launching our partnership with leading global health and wellness company @GNCLiveWell!
By moving to UJET cloud solutions, GNC can leverage a dependable and scalable support solution through an easy-to-use platform.
bit.ly/3iqCPB8
Baker Johnson retweeted
We've done it again! UJET earns Best Estimated Return On Investment Enterprise product based on a combination of estimated time to ROI and time to go live!
Thanks, @G2dotcom!
bit.ly/3IhkPDY
#g2crowd #CCaaS #contactcenter
Baker Johnson retweeted
@ujetcx is one of 25 enterprise technology startups powering the economy in CNBC's first-ever #TopStartups for the Enterprise list!
bit.ly/3NRfaFb
Baker Johnson retweeted
Congratulations to @harnessio, @Lacework, @snyksec, and @ujetcx on being included in @CNBC’s first-ever “Top Startups for the Enterprise” list 🎉 — cnb.cx/3zRQQgY
























