Benjamin Thomas

@TMobileHelp why do you think it’s acceptable to not have a pinned tweet/announcement re: your outage? I had to go digging to find. @TMobileBusiness if this is the handling of an outage I need to remove you from all safety #critical #operations on #airlines. #unacceptable

@HuntressLabs your trial ended, EDR triggered. Am totally locked out. Is this what a #ransomware attack feels like? One of the worst UX misses I’ve ever seen.

Flight in 4 hours. @AmericanAir overwrote my @AlaskaAir Mileage Plan number with an AAdvantage number — no consent, no notification. I'm Alaska Titanium. Now showing zero status. This isn't a glitch. This is unauthorized modification of a customer's loyalty account. @DOT_OST @ABORDENFORSEN is this compliant with consumer protection regs?

Proud of this one, one of the first primarily #AI written approved! #MEL #AviationNews #aviation forit.io/blog/project-moonsh…

⁦@MarriottBonvoy⁩ this was the motivation I needed to shop around for a titanium status match. If this is the level of marketing you’re at now

@Upwork I’m pretty annoyed about the podcast notification you sent today. I never opted into this. Whoever in marketing thought this was a good idea cost you business.

@chase @ChaseSupport I am on the verge of canceling my card if you can’t get @lyft to get these spam notifications to cease. It’s a total #abuse of #location data and the fact this has been around for months shows exactly the type of company you are. Please deal with this #ASAP.

@lyft @AskLyft what product/marketing manager thought these notifications were ok? And didn’t create an opt out? I constantly discuss with peers how much this makes us use uber when price is close:

⁦@AskLyft⁩ this is intrusive and sent even if I’m opted out of marketing. Please explain before I put in an ⁦@FCC⁩ complaint. I don’t want you using my location for advertising.

@jeffteper the things I would do for a hot key in teams to change between tenants.

@Delta introduce #seattle direct to #sydney before Qantas does and you have me back from Alaska

@Clear you need to sort out SEATAC line signage. Wastes so many people’s time.

@UberEats is literally horrendous compared to DoorDash. I close to immediately cancelled an order after time increased from advertised 20 min to 45 min before a show. Can’t recommend DoorDash enough. Shutting down Uber business at every company I work at as their offshoring model is clearly not working - don’t give this trash company your business. #falseadvertising #CustomerServiceFail #scam

@MicrosoftHelps received contradictory info from you on sign up of founders hub versus @LinkedInHelp. They refuse to help us as a startup customer and honestly considering #AWS over this. can you please hold them accountable to the standard you have for your customers? #scam #CustomerServiceFail

@LinkedInHelp I have repeatably via DM with an urgent support need. You have no way to get support on the site without account access. This is super frustrating. I needed to set up a separate account by guidance from Microsoft due to #founders hub restrictions #CustomerServiceFail @LinkedIn @MicrosoftHelps

@LinkedInHelp do you not respond to DMs anymore? Have a critical issue for paid account because of your parent company’s recommendation.

2 weeks into waiting for a status match (the longest taken by any us airline) @AlaskaAir and I’m about ready to quit. This pic about sums it up: we’ll disconnect you in 3 min but make you wait for 8 hr. How is this company in business? @Delta I’m sorry for even considering #fail #customerservice #complaint

@Upwork your flow for account lockout for such a developed company is embarrassing. Forced MFA on your app - which did not work even though logged in. Now can’t use on my desktop, even though I completed the verification process. No entry point for contract with no account.

Does anyone find it ironic #apple dropped an #ai commercial while the broke it in their current #beta? How is this not false advertising? youtu.be/TPe8revsg3k?si=RuDd…

@quantumfiber outage in our first week with your hardware. #inexcusable