Londoner. IP lawyer. Cyclist. Early adopter. Theatre-goer. @ThePopUpChoir singer. Bone Marrow Donor. Airliner fanatic. Tech geek. Twitter is for moaning IMO.
London, London
Joined June 2008
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Once again @AvantiWestCoast cancels 8:10 so 8:16 is bursting at seams. Making matters worse - station staff at @NetworkRailEUS tell me to “sit on any seat” when I ask which carriages are unreserved, only to find that most seats in train are in fact reserved. Many standing. Again
Hey @SeatfrogHelp - card charged and I’ve got this error and no tickets. Happened twice now. What do I do?
Hi @UberUKsupport why are you guys intentionally gaslighting your customers into thinking they don’t have recourse under the consumer rights act? You expecting me to pay full price for a COLD £50 order and not engaging is some of the worst cust service of my life (except BA)
with persistence I did eventually get a refund as a “good will gesture” but it took asking EIGHT TIMES to be escalated to a manager. The @UberUKsupport ai system/ poorly trained support staff need attention - given the hours of my wasted time here the gesture feels meaningless
I have been waiting for a refund from @British_Airways for a flight they cancelled in May. After 5+ hours of calls to cust services (once the started actually answering the phones) I still don’t have my refund, and am £3k out of pocket …solutions always 7 working days away.
so @British_Airways messes up my compensation claim, 3 weeks to pay only half the compensation due. I call and get told “customer relation lines are closed, only contact us online.” So now I’m paying interest on the flight re-bookings that I need compensation for - Ryanair antics
Not to mention that the one thing I never have when arriving from abroad is … a pound coin?!? This is madness. Virtually everyone off my flight in the same boat. What do we do with 4 bags and no trolley
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Why is @HeathrowAirport t3 refusing to honour my fast track security benefits given with one world status ? It literally says “fast track” on my boarding pass but the goons won’t let me scan it! What is the point of status if the “perks” are imaginary?
Another beautiful tree providing much needed shade being completely removed by @lb_southwark - 4th one on this road and isn’t closer to any houses than others. Will there be any left?
Just had a claim for loss denied by @DPDgroup_news (DPD local) because the items were chairs which apparently are on a list of “prohibited items”. dpdlocal-online.co.uk/prohib… - the list includes all sorts like “documents” -such a con. Will report to authorities. Against consumer law.
Hi @DPDgroup_news I’ve been trying to claim for 2x lost chairs for months. Every few weeks you ask for more information that you already have (see latest screenshots). You refuse to discuss on phone. Feels like you’re just trying to grind me down with admin. Pls help to resolve
Has anyone ever placed an @ubereats_uk groceries order that wasn’t a complete farce? Out of 5 attempts, zero have been without major issues. Today’s crap:wanted soup and bread, both soup and bread just missing but not announced as out stock (as some other items were).
Why on Earth does @PaulSmithDesign not do many styles of male shoes in size 12? It isn’t the 70s anymore… plenty of folks are 6 foot something with size 12 feet
Important topics on bbc2 - a discussion that is educational and uplifting to a mixed race chap like me - sublime soundtrack too. Bravo @miquitaoliver - looking forward to more.
Hey @HeadForPoints been denied an upgrade to premium plus Ba Avios card after 6 months. @AmexUK won’t tell us WHEN or IF we can ever upgrade the card. So we’ve got nearly 10k of wasted spending that can only be used on a worthless economy companion voucher. Have any info?