JetSpring

Want to learn more about customer experience? Take a listen to our CX experts’ favorite pods: jetspring.com/9-customer-exp… #cxpodcasts #podcastrecommendations

The telecommunications industry is constantly changing and evolving as new technologies come on the market. Artificial intelligence has tremendous promise for advances and improvements to the space. five9.com/blog/ai-and-the-fu… #ai #aicontactcenter #cx #futureofcx

Every organization that needs to communicate with a target audience can benefit from a contact center. Whether you’re an ecommerce store, a university, or large corporation, find out which solution is right for you: jetspring.com/the-definitive…

While offering daytime live chat is better than nothing at all, giving prospects a 24/7 line of communication is the best way to engage and convert as many visitors as possible. jetspring.com/wp-content/upl… #educationlivechat

Did you know that the roots of the contact center industry can be traced back to 1832? Learn more in our definitive guide to contact center solutions: jetspring.com/the-definitive… #contactcenter #callcenter #customerexperience

In this case study, we explored data for one of our higher ed clients. We found that 65% of total chats were from unqualified leads (website visitors who aren’t actually interested in enrolling). jetspring.com/wp-content/upl… #livechat #edulivechat #highered

According to our data, 45% of qualified leads chat after business hours. Make sure you’re not missing all those leads with JetSpring’s 24/7 live chat support. Learn more here: jetspring.com/wp-content/upl… #highered #higheredlivechat #enrollment #qualified leads #leadgen

The rules and best practices for live chat vary depending on industry, but many of the key tenets stay the same. Take a deep dive into do’s and don’ts of live chat for higher ed here: jetspring.com/live-chat-for-… #highered #higheredlivechat #enrollment

All your questions about contact center solutions, answered! Read about the history of contact centers, the benefits of partnering with one, and the future of the industry here: jetspring.com/the-definitive… #contactcenter #callcenter #customerexperience

This article recommends breaking CX down into separate parts, so you don’t miss anything. Learn more about pre-purchase, purchase, and post-purchase CX here: ​​bit.ly/3xKbw7p #ecommerce #cx #customerexperience #ecommercecx

Do you ever wonder what your customers actually think of you? Just ask, “On a scale of 1 to 10, how likely are you to recommend us to a friend?” qualtrics.com/experience-man…

First contact resolution, retention rate, average handle time, call volume… There’s a lot to think about when it comes to customer support performance. Read our blog post about customer experience metrics for a refresher: jetspring.com/key-customer-e…

So you want to improve your #customerexperience but don’t know where to start? Here’s a hint: Check your metrics! jetspring.com/key-customer-e…

“34% of U.S. respondents listed the inability to connect with a live person for support and automated IVR annoys customers and has a negative impact on service experience.” bit.ly/3qFHleJ

“Applying the principles of behavioral psychology can improve the quality of customer interactions and build brand recognition as a customer-centric organization.” mck.co/3waSqpp #customerexperience #cx #psychology

How often do you update your live chat knowledge base? Hopefully, you answered, “frequently!”

Do you have live chat on your site that’s not 24/7? If so, you’re doing live chat wrong. Message us to learn more!

In the higher ed space, the needs of website visitors (usually students) are unique from the needs of the average person surfing the web. Read more about best practices for live chat for colleges and universities here: jetspring.com/live-chat-for-…

Where’s the best place for live chat on a website? We're partial to the bottom right corner! #livechat #userexperience

Some great advice from our live chat design experts: Put your branding front and center. Leverage chatbots for the easy parts. Triple check that it’s mobile-friendly. Learn more here: jetspring.com/designing-a-li…