ALT Colourful digital Screen at WPP Manchester Campus which says “Celebrating Manchester Pride Weekend”

ALT An illustration of a person with the text "MISSING" above it. More text reads: "10% of organisations have no specific person or role assigned as the primary responsibility for service design" and "The highest percentage belongs to the Lead of Customer Experience (CX) at 12%, followed by the Lead of IT at almost 11%."

ALT A pie-chart with text. The text reads "When measuring the impact of projects, almost 40% admit to not knowing what impact their service design projects have, with 15% of respondents not measuring the impact at all." Text next to the pie-chart reads: "15% of companies don't measure at all, 40% of companies don't know the impact."

ALT Text reads: "A significant challenge also lies in the allocation of budgets and time invested into service design." More text reads: "39% of respondents only invest up to £50k, while a quarter of the respondents allocate marginally more up to £100k." There's a diagram represented by squares which visualise the different amounts of budget invested.

ALT A pie-chart with text. The text reads: "There's a significant need for more awareness and understanding surrounding service design." Text next to the pie-chart reads: "38% of respondents admitted to not knowing what service design is" and "Of the remaining 62% who provided an answer, only 3% matched our definition of service design."

ALT NUX brand, logo and 'Welcome to WPP Campus' message on a large digital screen

ALT Guests on a roof terrace at NUX Manchester

ALT Guests on a roof terrace at NUX Manchester

ALT Gemma Handley, managing director at Code taking part in a Q&A session at Tech Leads North West meet-up in Manchester

ALT Group of designers at Code working collaboratively on a design challenge

ALT Campaign Magazine’s Best Places to Work awards

ALT A list of 33 companies in the medium employer category at Campaign Magazine’s Best Places to Work awards