Deepa Bachu

Happy Customers = Happy Employees. Employee engagement comes from solving customer needs in innovative ways. Start with deeply understanding customer needs. #customerObsession #innovation youtu.be/YdfzFGrsDRs – at Bengaluru South, India

#Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results." – Andrew Carnegie @pensaardesign – at Bengaluru South, India

youtu.be/pziDD2JTXig a link to a video that @alisharaghavan & I recorded on our tips for #sketchnotes – at Bengaluru South, India

Being #customerObsessed or #CustomerCentric is an on going org activity to understand the evolving needs of the customer & winning every interaction your customer has with your company. – at Bengaluru South, India

Not just stopping at demographics but really getting to know your #customers so you can create #innovative solutions for their deep unmet needs #CustomerObsessed #CustomerCentricity #designthinking

@pensaardesign @TarshWilliams – at Bengaluru South, India

Customer needs are diverse and tend to evolve as they grow. Organisations need to build a rigorous method to deeply understand their customers and actively evolve that understanding. linkedin.com/pulse/why-deepe… #customerneeds #growthstrategy #designthinking

R&D spend is not a good innovation metric if it isn’t supplemented by understanding what your #customers need & then using that understanding to drive #innovation. Watch this space for @pensaardesign’s innovation metric: #innovationsignature

Reflection gives the brain an opportunity to pause amidst chaos, untangle & sort through observations, consider multiple possible interpretations, & create learning. It can then inform future mindsets & actions. Sharing @pensaardesign's simplest reflection tool: The One Thing!

Always a welcoming experience when you learn from your fellow panelists! A packed audience @NASSCOM_Product #NPC2019 discussing product at scale from a PM, Design & Tech perspective @ujwaltickoo @shreyansdaga +Rakesh Agarwal – at Bengaluru South, India