Media and communications professional. Love politics and @everton.
Tunbridge Wells
Joined May 2010
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Martin Deller retweeted
Health ombudsman Rob Behrens warns that the “toxic” culture in the NHS is undermining patient safety - my report for @thetimes as part of Health Commission thetimes.co.uk/article/toxic…
Important words from @SepsisUK Ron Daniels following the publication of our @PHSOmbudsman report. Too many people are still dying from #sepsis.
“More action is needed on sepsis - we’re still seeing the same failings a decade on…” @PHSOmbudsman on #sepsis ombudsman.org.uk/news-and-bl…
Martin Deller retweeted
‘I recognised these tools of intimidation which they use’
Paediatrician Dr Ellen Kriesels told #BBCWATO about her experience when raising a complaint to NHS executives
NHS ombudsman Rob Behrens then called for a wholesale review of NHS leadership
bbc.co.uk/sounds/play/p0g8c0…
Martin Deller retweeted
"Those who lost their children deserve to know... how it was that doctors were not listened to... Good leadership always listens, especially when it’s about patient safety."
@RobBehrens1884 comments on the Lucy Letby verdict : ow.ly/W7zo50PAOTe
Another major review out today into @uhbtrust. See our response here. #patientsafety #makingcomplaintscount
"There must be significant improvements to [University Hospital Birmingham's] culture and leadership and, above all, the Trust must listen to the voices of staff and patients."
Ombudsman @RobBehrens1884 comments on the Well-Led review into UHB.
ow.ly/e6rI50P1AWk
![Quote from Rob: "There must be significant improvements to [University Hospital Birmingham's] culture and leadership and, above all, the Trust must listen to the voices of staff and patients."](https://pbs.twimg.com/media/Fz4iV6nWAAEJYTI.jpg?name=orig)
ALT Quote from Rob: "There must be significant improvements to [University Hospital Birmingham's] culture and leadership and, above all, the Trust must listen to the voices of staff and patients."
Martin Deller retweeted
My copy for @PA on the damning @PHSO report out today which says there is "ingrained defensiveness" in how the NHS responds when patients die avoidably or are harmed independent.co.uk/news/uk/nh…
Martin Deller retweeted
It staggers me that the patronising approach to patient voices persists with structural barriers preventing patients’ insights from improving patient safety as identified in today's PHSO report - see my full response at patientsafetycommissioner.or…
Today we’re presenting the findings from our new report 'Broken trust: making patient safety more than a promise'.
The report examines cases where patients died due to avoidable errors & sets out how we can #PatientSafety more than just a promise.
ow.ly/K4yE50P05AG
ALT Broken trust: making patient safety more than just a promise
Martin Deller retweeted
What panel would wish for with magic wand:
Change current "toxic" culture of medical staff.
Stop punishing people for making mistakes.
Prioritise safety - staff say they do, but actions don't show it.
Mutual respect between clinican/patient.
#PHSOPatientSafety @PHSOmbudsman
Martin Deller retweeted
"this must never happen again" is too often the phrase when NHS scandals hit the papers - yet failures are repeated @PHSOmbudsman on its flagship patient safety report
Martin Deller retweeted
We welcome and endorse the recommendations
@PHSOmbudsman made today in their report, ‘Broken trust: making patient safety more than just a promise’. - See our full response here 👉avma.org.uk/news/broken-trus…
#PHSOPatientSafety #PatientSafety #Accountability
Landmark day at @PHSOmbudsman as we publish our patient safety report ‘Broken trust: making patient safety more than just a promise”. Too many people are still dying from avoidable mistakes in care. Please read the report below. #phsopatientsafety
Today we’re presenting the findings from our new report 'Broken trust: making patient safety more than a promise'.
The report examines cases where patients died due to avoidable errors & sets out how we can #PatientSafety more than just a promise.
ow.ly/K4yE50P05AG
ALT Broken trust: making patient safety more than just a promise
Martin Deller retweeted
Our new report sheds light on the expectant and new mothers who have been failed by #MaternityServices.
It features stories from mothers who’ve been put at risk, and practical advice for those who find themselves in a similar position.
Read more: ow.ly/nJ2R50NtthA
On @BBCNewsnight tonight @RobBehrens1884 speaks about his concerns of culture at University Hospitals Birmingham and the NHS reviews about it #patientsafety
"You can't split patient safety from culture and leadership in organisations."
We have found very serious patient safety issues at University Hospitals Birmingham.
Watch the interview with Ombudsman @RobBehrens1884 tonight.
Martin Deller retweeted
Powerful stuff from @RobBehrens1884 today. Words that should be shocking but sadly describe problems that for many, are only too familiar.
"Rob Behrens told The Times he had seen cases of medical records being changed after a death and spoken to doctors who were too scared to speak out about failings in their hospitals."
thetimes.co.uk/article/medic…
Martin Deller retweeted
Looking forward to making the case for Ombudsman reform after the next general election at @ifgevents this morning. @PHSOmbudsman @the_ioi @OmbudAssoc @OmbudsLinked @bernardjenkin
Martin Deller retweeted
“This move will further damage any trust that remained between the Windrush community and Government and diminish wider confidence in the system.”
Ombudsman @RobBehrens1884 comments on @ukhomeoffice decision to drop crucial #Windrush reforms.
Read more: ow.ly/PiVP50MC865
ALT Image of the Ombudsman with copy of the quote
Martin Deller retweeted
‘Carry on with your holiday and enjoy it.’ That was consulate advice given to a holidaymaker who was raped in Turkey. Her complaint about the response was upheld. @RJHilsenrath from @PHSOmbudsman discusses the failings of the FCDO bbc.in/39dOVZp
Rightly West Wing, Sopranos etc top lists of best TV series but M*A*S*H is right up there with them in my book. bbc.co.uk/news/entertainment…
