Principal of the CIAOPS a business focused on Microsoft 365, Azure, Digital Transformation, Information Security and Productivity. https://xitter.cf/t.co/ensNaIhado
Sydney
Joined April 2008
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Most MSP playbooks live in your senior engineer's head. When they're on leave, it goes too. Copilot skills capture that judgement for consistency, not speed. blog.ciaops.com/2026/04/28/f…
Techwerks 31, Melbourne CBD, Thu 26 Nov: a hands-on day on AI agents & autopilots with Copilot, Copilot agents and Copilot Studio. Patrons from $50 ex GST (non-Patron $720). Only 20 places. Reserve: bit.ly/ciaopsroi
Got ConnectWise Cloud Backup (formerly SkyKick) in customer tenants? I've added cw-skykick-exposure-check.ps1, a read-only Graph check for the vendor-credential incident: its apps, sign-ins, audit events, credentials and CA exclusions.
github.com/directorcia/Offic…
Microsoft Scout, now Autopilot, doesn't wait to be asked. It works with your users' existing M365 permissions, so it will find your SharePoint oversharing faster than any auditor. Fix that before anyone goes hunting for the download link. blog.ciaops.com/2026/10/27/s…
Secure Score isn't a report card for the QBR. It's a free, impact-weighted queue of hardening work Microsoft maintains for you, and it spots regressions your team often misses. Run it as a work queue. #MSP #Microsoft365
blog.ciaops.com/2026/06/17/m…
Every CIAOPS Patron plan, Bronze included, comes with every publication in my Gumroad store, ready to download on signup. Plus webinar recordings, the Intranet and 380 PowerShell scripts. From A$69/mo ex GST, 30-day money-back. ciaopspatron.com/
Need to Know is this Friday, 30 Oct, 11am Sydney. Free hour: the month's Microsoft Cloud news plus Managing Microsoft 365 autonomously, with agents, Copilot and automation handling routine tenant tasks. Can't make it live? It's recorded. Register: bit.ly/n2k2610
Personal AI speed clears your inbox, but the business still waits on the same bottlenecks. Find where work snags across the company and put Copilot there.
blog.ciaops.com/2026/10/26/p…
The first proof of a well-ordered mind is a man’s ability to remain in one place and linger in his own company - Seneca
A Copilot Studio agent is only as good as its instructions. Spell out its role, which tools to use when, the format, and where it must stop. Then test and refine.
blog.ciaops.com/2025/08/06/c… #Copilot
Episode 372: AI in each PSA, RMM and security tool just builds smarter silos. The real MSP opportunity is orchestration, an AI layer across the whole stack acting like a digital employee. Plus ConnectWise.
blog.ciaops.com/2026/10/25/n…
I don't learn much from people who only polish. Show me the Copilot draft with three confident wrong facts, the flow that hit the wrong library for a week, the demo that half-worked. The soot, not the lab coat.
blog.ciaops.com/2026/10/25/p…
If your labelling strategy relies on users picking from a dropdown, it's wishful thinking. Turn on service-side auto-labelling in Purview, simulate first, and give DLP something real to fire on.
blog.ciaops.com/2026/06/27/y…
This week's CIA Brief: the ConnectWise Cloud Backup (ex-SkyKick) supply-chain breach, Storm-0940's AI-driven attack at machine speed, and post-MFA token replay leading to payroll fraud. Check your tenants.
blog.ciaops.com/2026/10/24/c…
Copilot kills the blank page. Planner gives you the framework. Clear the runway and most people take off. But sometimes the gap isn't the tool, it's between wanting and starting. No polish removes that.
blog.ciaops.com/2026/10/24/c…
Most content planning starts with "what should we post next week?" Wrong question. Start with the belief you want your audience to hold. Volume doesn't create demand. Changing minds does.
blog.ciaops.com/2026/08/03/s… #MSP
"So much better than death by PowerPoint." – Mike H on a Techwerks day.
Techwerks 31: Melbourne CBD, Thu 26 Nov. A hands-on day on AI agents and autopilots with Copilot, and you vote on the topics. 20 places.
Reserve: bit.ly/ciaopsroi