Differentiating Brands + Fueling Success through AUTHENTIC #Employee + #Customer EXPERIENCES. Posting from new Twitter location: @stacysherman
United States
Joined September 2017
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DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching DoingCXRight.com in 2017. I’m STILL grateful, and love your articles. #CXJourney
How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight
wp.me/p96U0h-1o8
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Customer Personas – The What, The Why, and the How | CX Journey™ buff.ly/2OsJs4D @doingcxright #personas #custexp #cx #customerunderstanding
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Thank you @drumondmary for featuring me. I'm honored and truly grateful considering the list of over 50 impressive #CX SUPERSTARS you've had on your podcast show. #IAmAVoiceOfCX #DoingCXRight @worthix ow.ly/cKGl50wGPiD
This week on the #VoicesOfCX podcast, dive into a conversation with CX practitioner @stacysherman and get some great insight right from the front lines of #customerexperience #IAmAVoiceOfCX #CX
bit.ly/2IzlWz3
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
I’m grateful To Be a @CXPA_Assoc Finalist. While I’m leading #CX, the reality is #ItTakesAVillage! I couldn’t make an impact if it were not for an engaged superstar team who are commited to customer excellence.
Congratulations to our CX Day Impact Awards finalists! 🎉🎊Our judges selected 15 finalists that stood out from the rest! See the full list of finalists on our blog below and tune in on #CXDay2019 12 Noon CDT (5PM – UTC) for a live reveal of the winners. bit.ly/2IagvX5
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
What a great sign and coffee set up next to elevators on 44th floor. #HotelExperience @hiltonhotels #doingcxright
#customerexperience #customersatisfaction #custexp #CX
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Even Fortune Cookies 🥠 Know....Create Great Experiences NOW❗️Don’t wait for the perfect moment to delight #customers, #employees + yourself.
#DoingCXRight #CustomerExperience #CustomerService #CX #InspirationalQuotes
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Land in Mumbai, walk into the hotel restaurant for a quick meal. The hotel staff come by to leave this on my table as company given I was eating alone. So nice & thoughtful and something that’s never happened in all my travel thus far😊! #CustomerExperience
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Great article👇🏻 ow.ly/PmCb50uS1Yl emphasizing #CustomerExperience & using #BigData to achieve #customersatisfaction. Want to learn about #BigData? I recommend course I’m taking. 👉🏻bigdata.rutgers.edu. Online + Offline options. Contact me for info + 20% discount code
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
When I was leading #CX at Verizon, my team used different platforms to measure #customer & #employee satisfaction. One of them was @ForeSee (@Verint). Read interview summary & watch video where I provided practical tips: wp.me/P96U0h-1Om (Views=Own) #DoingCXRight Matters!
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
WHERE ARE YOU ❓ It’s important to be “ABOVE THE LINE” especially if you are a #CustomerExperience #leader who cares about #DoingCXRight. Watch & Learn: youtu.be/fLqzYDZAqCI
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
For those who are writers / bloggers like me, I recommend reading an awesome article 👉🏻ow.ly/1c0J50uU1fx. Do you write & edit at the same time? Are you "embracing punk rock confidence?" @garethb2 Tells You How. @Medium #writingtip
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
What's your opinion? Please share. #YouMatter #doingcxright
What’s your opinion of ideal #job title for #customerexperience #Leaders of organization? (Due to character limitations, I’ve abbreviated words). Please comment below if you don’t see option listed. Thank you! #doingcxright #careerpath #careertips
48%Chief Cust Exp Officer
28%Head of Cust Experience
12%Cust Experience Leader
12%President of Cust Exp
25 votes • Final results
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Member @stacysherman has worked at both #B2B & #B2C brands, She's often asked, Which Matters More For CX? wp.me/p96U0h-1qg @doingcxright #CX #CustomerExperience
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
WHERE SHOULD #CX TEAM SIT IN AN ORG? WHAT'S THE MOST EFFECTIVE STRUCTURE? I've worked in companies where #CX is part of #Marketing & other places it falls within #HR (combined w/ driving #EmployeeEngagement) or Standalone Group. Seen any research? Please share. @doingcxright
23%Within Marketing Org
3%Within HR Org
65%Standalone Group
10%Other (please comment)
31 votes • Final results DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
Happy Monday! Here are some #JourneyMap resources shared in the community this morning from @doingCXright! Part 1: What is a Journey Map? Why Create One? wp.me/p96U0h-xu Part 2: How To Create One. wp.me/p96U0h-yO #CX #CustomerJourneys
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
#CX Takes On New Meaning! #Companies like @Uber are rating #Customers and using the data to determine who's permitted to use its services. Interesting article @CNN @doingcxright
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
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DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
I believe we need to humanize #experiences for both #employees and #customers! I really like your comments about “I Never Need To Know.....” @IanSohn @WundermanChi
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@doingcxright