Sensemaker // Problem solver // Principal Designer & Research Community Lead @CoopDigital// Usually on holiday
Manchester, UK
Joined January 2009
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Amazing last day (for a little while) at @CoopDigital today. Thanks for the lovely gifts & fun times! See you in 9 months or so!
This happened to me the other day on a crowded tram... when I said I’m 9 months pregnant, his gf wanted to have a fight with me “cos no one talks to my bf like that”
.@rcervetto you’re an inspiration! Thanks for teaching us how to service map today! #servicedesign
Really enjoyed hosting the Shop Direct UX Research team today for a knowledge sharing session. Thanks for reaching out @KateRylance, look forward to returning the visit!
Learning by doing in one of the Co-op Academies today, such a rewarding experience. Super impressed with our students & hats off to the teachers!
Mind blown after today’s behavioural design workshop with @WeAreBehaviour_ . Thanks Lauren! – at Manchester, England
The second day of a design sprint is def my favourite. Top day sketching ideas with @kwastell @jamesarice et al. – at Manchester, England
Mine and @justHand’s office for the day. The smell is too much. – at Rainhill, England
Asking people to rate a brand rather than their experience with it is a great example of how NOT to ask questions. I couldn’t care less about your brand tbh. – at Manchester, England
When you're the lead booker but the airline only addresses your partner in emails to you. Absolutely shocking @britishairways!
Researching in context at one of our depots today. The banana room was a highlight! If you are a curious researcher who wants to help solve real problems, come work with us cooperative.taleo.net/career…
