Hi there, thank you for the feedback, and I apologise about the experience you had. I’ll make sure this is passed on to the right team. -Matt

Hi Richard, there's no issue with the app at the moment. That message sometimes appears if your signal isn't strong enough, or it can be cleared by force closing the app. If these don't work, please give our digital team a call on 03456 100 234. -Mikayla

Hi Simon, hope you are well. I'm afraid tax certificates aren't available online at the moment. If you need your interest details, you can message us through our chat in the App or Online Banking, or call us anytime on 03 456 100 100 and we'll be happy to help. -Stuart

Hi KB, we’re really sorry we’ve left you feeling this way. We understand your frustration and would like to look into what happened. Please call us when convenient, or send us a private message so we can help securely. Thanks. -Abi

Fantastic! And have a lovely day. - Paul

Hi. Can you try "forcing stopping" the fd App, and then try again to make the payment. If you're not sure how to Force stop our App let me know your phone model, and I'll check that for you. - Paul

Hi, I'm sorry that you had this experience with us, whilst I cant comment on any details around this, we'd very much like to look into this further. Please DM us with your full name and postcode but don't send any other personal or security information. -Matt.

Hi Whoitsfor, We are not aware of any issues with the App. I am so sorry you are experiencing problems. What are the issues you are facing? - Rachel

Hi Simon, customers can withdraw up to £500 per day free of charge from most cash machines. If you'd like to withdraw more or speak to us about this, then please give us a call on 03456 100 100 (if calling outside the UK Call us on +44 113 234 5678.) Thanks - Lorraine

Hi there, thanks for getting in touch. I can confirm we currently have no plans to change the cards we use - Visa for our credit card facilities, and Mastercard for our debit cards. If we do make any changes in the future, we'll notify all our customers. -Sean

Hi there. I'm really sorry to hear of your experience. If you'd like us to look into this further, please search for @firstdirecthelp and send us a DM. Please include your full name and postcode, no further personal or security information. -Sean

Hi Michelle, sometimes you may have to call us to make a payment depending on the amount but we can certainly do this over the phone for you. The extra checks that we carry out are to protect you and your money. Please get in touch if you would like to discuss your concerns. -Jo

I do understand your frustration having spent all that time on the phone, but you would need to get in touch with us by phone to investigate the issue. - Paul

Hi, and I'm very sorry to hear you've had that negative experience today. As I can't access your details via Social Media, you would need to call in on 03456 100 100 (+44 113 234 5678 from outside the UK) to look into what occurred. - Paul

Hi Cllr Wray. Please can you search for @firstdirecthelp. Then send us a Direct Message (DM) to that twitter account with your request, and we'll be able to help you there. - Paul

You can call Customer Relations directly on 03450 511378, they can log and investigate the complaint for you. They're available Monday to Friday 8am to 8pm and Saturday 9am to 4:30pm. - Calam

Hi Richard, I'm sorry to hear about your recent experience with us and how it's effected your holiday, this isn't how we'd want you to feel. If you'd like to discuss this further with us please don't hesitate to give us a call and ask for our Customer Relations team. - Calam

Hi John, I'm really sorry you're having problems getting logged in. Can you please try log in again and if you continue having problems, please call 03456 100 100 and my colleagues will be happy to help. - Rachel

Hi there Stephen. I'm so sorry to hear about your experience regarding fraud. We'd certainly like to help and escalate this issue for you. Please send us a DM on our page @firstdirecthelp including your full name, post code, and no other personal/security information. -Emmanuel

I would like to pass this to our customer relations team to investigate this for you. Please search @firstdirecthelp on X, and send us a DM. Please include you full name and postcode but no other security information. Thank you -Nicola