Hi Nicholas, thank you so much for your kind words. Your recognition means a great deal to us, and I know our people would be very proud to hear it. I'll be sure to pass your feedback on to the team. -Ashley

Hi Jonas Anderson, I am really sorry to hear this. Please can you give us a call so we can look into this for you. Please call 03456 100 100, thanks.-Kelly

Hi Catherine, fantastic. Thank you for letting us know its all working for you now. -George

Hi Catherine, I'm sorry to hear this is happening. Please try force stopping your App and then relaunch it and try again. - Christina

Hi Christopher. Thanks for getting in touch with us today & thanks for the feedback. We're always looking at ways to improve our app and customer experience, so we really appreciate your feedback on the app and perks service. I'll make sure its passed on to the right team. -Alex.

Hi Ali, I'm sorry to hear that you are having connection issues and are struggling to contact us. Are you able to borrow a friend or family member's phone to give us a call? For us to proceed we will need to speak to you over the phone. -Christian

Hi there Friedericke. We do use Instagram, X and Facebook but we wouldn't be able to access your accounts here. It would be best to call us anytime on 03456 100 100 (+44 113 234 5678 if you’re outside the UK) and we'll be happy to help provide your balance. -Emmanuel

Hi Friedericke, if you have an external bank, you can set up a payment to your first direct Credit card from there. Otherwise, if you have no access online, you will need to call us. - Kathryn xitter.cf/messages/compose?recip…

Hello John, sorry you are experiencing an issue with a payment. Please call us on 03 456 100 100 (+44 113 234 5678) if you're outside the UK and we will be happy to help. -Mags

Hi Jack. I do apologise for this, is there any chance you could restart your device? If the problem still persists please call us on 03456 100 100. -Emily

Hi Mustafa, please give our Digital Team a call on 03456 100 234 so we can help you with this. -Mikayla

Thank you, are you IOS or Android? -Nola

Hi, Mustafa. Sorry to hear you are having an issue with the chat function. Can you please confirm if this is through Online Banking or our app? -Nola

Hi Simon, there is yes. There is a limit of £2,000 per cheque when paying it in via the app. -George

That's great to hear! Thank you for keeping me updated. Thanks - Lorraine

Cheques can be paid in through the first direct app, at a HSBC branch or Post Office, or by post. The quickest option is the app: select the three dots beside the relevant account, choose Pay in a cheque. Please get back to me if you'd like more information. Thanks, Lorraine

It depends on the transaction. There are transaction limits but due to security reasons we're unable to disclose what those limits are. If it is picked up for a further check we'll be in touch with you ASAP to confirm it with you. -Alex

Hi there. All payments are subject to internal checks, and we are not able to provide exceptions to this. If you have any issues or declines when you attempt the payment, please give us a call on 03456 100 100 and we'll be happy to help. -Sean

Hi there, unfortunately this is not a feature we offer at the moment. I will pass this onto the relevant department as we're always looking for ways to improve! -Jack

Hi, I am sorry to hear your having issues with the App. We have not had any other reports of any issues with the App. Please try closing the App down then disconnecting and reconnecting your internet. Please call us on our registered number if this doesn't resolve it. - Phil