Valence AI

Transcripts can’t hear a haunted “No, it’s fine.” Our emotion model reads the voice itself, so the ghosts in your calls don’t stay hidden. Happy Halloween from Valence. 🎃

“Our technology works perfectly.” Tone: Nervous. We can’t tell you if someone’s lying. We can tell you when the confidence is in the words and not in the voice. Your customers do the same thing on calls. Valence hears it in real time.

voice agent stack: phone number speech-to-text LLM text-to-speech customer: “great. GREAT. that’s just great.” agent: “So glad I could help! 😊” ticket closed. customer churned

now hiring: 1 robot must dance (110 already do) must notice when a customer is about to cancel (0 applicants) update: we hired Valence for the second one the dancing robots are still emailing us

CFO: what did we get for $40M in AI? CTO: the chatbot is very polite CFO: revenue? CTO: very polite

AI can now make a whole Odyssey episode still can’t sit through a 4-minute support call without misreading the room

transcript: “love this.” employee: what are you even talking about

dating profile: emotionally intelligent, great listener, always reads the room (it’s me.)

emotion AI fun fact: you can hear a smile. you can also hear a fake smile. both are on your last sales call recording.

if your AI can’t tell when a customer is furious, congrats, you’ve automated your worst employee!!

every company: “we’re customer-obsessed” also every company: deploys a bot that can’t hear a grown man sighing into the phone for six straight minutes

“Fine” can mean fine. It can also mean “cancel my account.” The difference is in the voice.

Emotion AI creates value on two timelines. In the moment, it helps AI adapt to emotion. Afterward, it reveals the patterns behind better conversations. Humans learn those patterns naturally. AI has to learn them deliberately.

A customer can say, "That's fine," and mean a dozen different things. Relieved. Uncertain. Frustrated but staying polite. Words tell you what was said. Tone tells you what was meant.

What makes an automated voice sound more human? This "before and after" shows Valence in action.

Every phone call strips away much of what we rely on in face-to-face conversation. Emotionally intelligent AI can help recover those missing signals, not by seeing your face, but by understanding the emotion embedded in your voice with precision.

No one is fooled by fake typing sounds on automated calls. The future isn't pretending to be human. It’s AI that understands human idiosyncrasies and adapts accordingly.

Every sales conversation has two layers: what's said, and what's felt. The second layer is often what determines whether a deal closes. Read more here: getvalenceai.com/blog/the-po…

Today, Valence is proud to announce that we have raised a $5M seed round to build emotional intelligence infrastructure for voice AI.