Grailed Support

We’re here to help- send us a DM of your username + email, we’ll help you get things sorted. Please note if you’re private we can’t see you.

We’re aware of the ongoing issues some users face at the moment with our iOS app. If you are experiencing this, please upgrade to 6.4.1 if you see it on the App Store; if not please uninstall and reinstall the app. Beyond this, feel free to hit us up here or at [email protected]

@bibnub Thank you for this suggestion! I've brought this to my team's attention for further review. We always appreciate when our users give us feedback so if you have any further thoughts/suggestions, feel free to reach out!

@widepantsweeb Hi James, thanks for bringing this to our attention. We just sent you a DM so we can get this sorted ASAP.

@fuckgravy Hi there, please feel free to DM us about this so we can investigate further.

@LDNNOTHING_1300 Hi! Please feel free to DM us about this- we'll be happy to help.

@LoLivesAbroad Hi! Please feel free to DM us about this. We'll be happy to investigate further.

@agurkasduhas Hi there, please email us at [email protected] and DM us your ticket number. We'll look into your appeal ASAP. Thank you!

@JayVisionHz DM'd you!

@723ROB Happy to clear this up for you! Items are removed based on condition, quality, desirability, or brand (custom items or those without a brand will be removed). When your listing is removed, we send a notification email explaining the reason it was deleted to help you im...

@le1f Just DM'd you about this. Thank you for your patience.

@krysblakemore Hey, we're unable to DM you because you aren't following us. Please email us directly at [email protected] for assistance. Be sure to include all relevant info. We'll be happy to help!

@6obby Just DM'd you about this!

@travis_duffy7 Hey Travis, please feel free to email us at [email protected] or DM us here for further clarification. We'll be happy to walk you through the process of getting your listing up on Grailed.

@thesunofdavid Hey David! Our sellers are required to use the funds from a sale to pay for shipping. Be sure to price your listing prices and shipping prices with this in mind.

@marycatehamele Hi Mary Cate, just DM'd you back!

@na1mibrahim Responded! :-)

@Glocksten Hi there, just DM'd you!

@thehebrewhype Just DM'd you about this!

@ify_mordi98 Sent you an email about this! :-)