Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers. Account is not monitored 24/7.
New York, NY
Joined February 2010
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NYC Consumer and Worker Protection retweeted
🧵1. ⚠️ Know Your Rights when ICE is at your home.
For more resources with detailed information available in multiple languages, visit: nyc.gov/KnowYourRights.
ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark, It also includes a ICE agent knocking on a door. A hand in the corner is making a gesture to swipe right.
ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an open door and symbol of a circle with a line crossing diagonally to indicate no. A hand in the corner is making a gesture to go right.
ALT A graphic with text, MOIA's logo, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.
ALT A graphic with text, and MOIA's Statue of Liberty logo mark. It also includes a picture of an ICE agent standing on one side of a door with question marks above their head, looking confused, and a person on the inside standing on the other side of the door. A hand in the corner is making a gesture to swipe right.
ATTN New Yorkers: the first in the nation municipal click-to-cancel rule is now in effect!
It’s simple: if you can sign up for a service or membership online, you should be able to cancel it online, too.
Learn more at nyc.gov/click-to-cancel
ALT Text box with cursor on it. Text box reads: The click to cancel rule is live! N Y C Department of consumer and workers.
🍎 Hiring a tour guide for your trip to the Big Apple?
📸 Sightseeing guides must pass an exam and have a DCWP license to operate in New York City.
🔍 Look at our weekly list of active Sightseeing Guide licenses on #NYCOpenData: bit.ly/3QAjNG7
It’s time to pass the Delivery Protection Act and make our streets safer!
If we are serious about protecting workers and delivering economic justice to all New Yorkers, we must confront the systems that are holding us back.
🩷 DCWP is proud to stand with survivors of breast cancer.
New Yorkers can use their Protected Time Off to get screened or treated. Most workers get 40 to 56 hours of paid PTO.
Learn more at nyc.gov/workers
NEW: Delivery worker pay has increased by over $2 BILLION since the Minimum Pay Rate for delivery workers was implemented in 2023!
We’re grateful to @workersjusticep,@LosDeliveristas, and delivery workers across the city who continue organizing. Read more:nyc.gov/DeliveryApps
NYC Consumer and Worker Protection retweeted
HAPPENING NOW: @helloDCWP’s Commissioner @saalevine joins Deliveristas at our hub to celebrate a new report showing $2 BILLION+ in additional earnings since we won NYC’s first minimum pay standard in Dec. 2023!
✊🏽Thank you, @helloDCWP, for your leadership and partnership.
You can soon be safe from customer service doom-loops!
New Yorkers deserve quality customer service, including an easy option to talk with a real human.
Learn how the City is gearing up to regulate AI-powered customer service chatbots via @Gothamist gothamist.com/news/nyc-propo…
BREAKING: Mamdani Administration proposes rule to regulate AI-powered customer service chatbots in NYC!
No one should get trapped in an endless doom loop of pre-determined responses.
Read more on @nytopinion nytimes.com/2026/10/20/opini…
"Companies cannot trap consumers and endless chatbot doom-loops when they're trying to cancel a service, dispute a charge, or obtain a refund.”
☕ Are you a barista at one of the eight Starbucks locations that closed in NYC last month?
🍵 Starbucks MUST offer to move you to a new store before they hire any new staff.
❓ Have concerns about your store? File a complaint at nyc.gov/Workers
NYC Consumer and Worker Protection retweeted
The new Click to Cancel complaint portal OTI launched with @helloDCWP helps New Yorkers get closer to relief from subscription traps.
Since going live this month, the website built by our PIT Crew has received 42,000+ views and more than 1,500 complaints submitted!👏
Learn more: nyc.gov/clicktocancel
NYC Consumer and Worker Protection retweeted
Thanks to our new complaint portal at nyc.gov/clicktocancel, we’re making it EASIER for @NYCMayor and ALL New Yorkers to report businesses that make you jump through hoops to cancel a subscription. Learn more about this new option brought to you by our PIT Crew and @helloDCWP: youtube.com/shorts/6k8T9mmS_…
💜 October is Domestic Violence Awareness Month.
New Yorkers can use Protected Time Off to take safety measures if experiencing unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence.
Learn more at nyc.gov/Workers
NYC secured $1 million for consumers harmed by Extra Space Storage!
If you rented a storage unit between March 24, 2023 and June 16, 2026, you may be eligible for some of that cash 🤑
Learn more at nyc.gov/claim-funds
The POWER Act will enable tenant unions to take landlords to court and win back wrongfully withheld security deposits!
The Mamdani Administration is using every tool at our disposal to empower tenants and stand up to unscrupulous landlords.
NYC Consumer and Worker Protection retweeted
✊✊Union power for the POWER Act!
NYC Consumer and Worker Protection retweeted
Last week, Freelancers Union joined our allies in the labor movement to rally for the POWER Act and a simple principle: no worker should have to accept unfair treatment simply because the company on the other side is bigger and more powerful.
For freelancers, this imbalance is all too familiar. Independent workers often face powerful corporations alone, with little bargaining power or recourse when things go wrong. And as AI transforms the creative economy, artists and other creative workers face new threats to their work, livelihoods, and rights.
The POWER Act would help shift that balance by giving New Yorkers more tools to challenge unfair and abusive business practices.
We're proud to stand with our labor allies in this fight. Every worker deserves the power to stand up to corporate abuse, whether they're employed full-time or working independently.
NYC Consumer and Worker Protection retweeted
⛈️ NYC WEATHER ALERT: THUNDERSTORMS & GUSTY WINDS
Strong winds and thunderstorms are expected in NYC Friday evening. Wind gusts of 40–60 mph could bring down tree branches.
⚠️ Stay safe:
• Be indoors when storms move through between 6–9 p.m.
• Secure loose outdoor items.
• Allow extra time if traveling and never drive through standing water.
• Stay away from downed power lines.
🌧️ Leaves can clog catch basins and cause street flooding. Watch for puddles on your way home!
📲 Sign up for free emergency alerts at on.nyc.gov/3ftEMLo or text NOTIFYNYC to 692-692.
Learn more: on.nyc.gov/4kTzCG8
