Founder of https://nitter.gq/t.co/27MID052Rx // digital + design leader // art photographer
New York, NY
Joined February 2009
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Thanks for having me!
.@howardpyle shared how emerging technologies and methods can scale influence to serve stakeholders, including undeserved communities #PageSpring
Digital dignity is a topic that all UX and product teams need to add to their vocabulary - it's specific to different users in unique ways. This great piece by @miyemcc spells out how digital challenges create real-world issues.
medium.com/@miye./bc565c9cae…
Such a great session at Reuter’s CX conference! We’re offering attendees early access to our new report on the Rise of Human Experience (HX): merging CX, employee experience and human centered design. DM me or visit ExperienceFutures.org
#CSX2022 #ReutersEvents
@REMarketingCx
Howard Pyle retweeted
Great morn session with powerhouse exec panel from @Am_Airlines @OmniHotels @gridspaceinc @BarclaysBankUS - about the importance of a unified #CX effort. Tomorrow, a chat with @ExpediaGroup 's global head of design, Rachel Kobetz #CSX2022 San Diego @howardpyle @REMarketingCX
ALT Banner Image of Reuters Event and Session Speaker Howard Pyle. "Customer Service & Experience USA 2022"
Howard Pyle retweeted
Your web3 product's UX sucks because:
- People feel unsafe about connecting their wallet.
- They're left clueless while the blockchain is confirming transactions.
- They don't know what to do after first login.
- They're unaware of crypto native terms.
Here's how to fix it: 🧵
Howard Pyle retweeted
Q: How to convince company leadership to invest in ethical design?
@howardpyle : Tell them that there is a risk (your clients will leave you for someone who distinguishes themselves as ethical design company) and reward (you can attract new clients for the same reason).
Never have I felt so loved and promoted 😌 Thanks @mluxmeetup - so exited to join tomorrow!
only 1️⃣ day left until @howardpyle of @xf_org shares expertise on Designing for Equitable AI futures with the #MLUX meetup! No spoilers - but here is an article he wrote on the topic if you want to check it out 👀 Deets + RSVP bit.ly/mlux0122
techcrunch.com/2021/10/03/de…
![[VIRTUAL] MLUX Tech Talk: Designing for Equitable AI Futures](https://pbs.twimg.com/card_img/2115461410780061696/d3K5cVwf?format=jpg&name=800x419)
Very excited to be giving a talk at the
@mluxmeetup next week - thank you @michellercarney for the invitation! Please join us
#MLUX #uxdesign #MLdesign
eventbrite.com/e/virtual-mlu…
Hey @HobbyKidsTV thank you so much for the birthday message for Ellis! He was so so happy
Really honored to have been asked to be a Judge in The Drum Design Awards. The deadline for submissions is Feb 23! #designawards #design #sustainabledesign
Very excited to share that we've posted our first white paper: "Experience, AI and the Digital Divide." It explores digital complexity, how orgs need to rethink CX, and the impact of AI / ML.
experiencefutures.org/post/w…
#digitaldivide #uxdesign #DigitalTransformation #CX
Terrible stock photo, but good article about CX strategy I was interviewed for. Some juicy tips from a few really smart people.
8 Tips to Build a Winning Customer Experience Strategy smg.io/3pktYAj
#customerexperience #cxstrategy #experiencedesign #humanexperience
We had an incredible time at @WebSummit and posted the video of the session we led on addressing digital equity through ethical design and automation. Thank you for having us!
youtube.com/watch?v=b66kjYpd…
#WebSummit #digitaldivide #design #MachineLearning #experiencedesign
We were interviewed by Reuters at WebSummit - the piece that came out this morning is a great overview of the current questions around the digital divide beyond just bandwidth and having a computer. #digitaldivide #UNDP #DigitalEquity reuters.com/article/global-t…
Really excited to be speaking at #websummit2021 with UN human rights expert Amit Sen next week in Lisbon. We're going to be talking about how digital equity can be improved through new methods of design and automation. Please come!
websummit.com/schedule/ws21/…
Great example of how dark patterns and deceptive marketing work together: @DoorDash and their Caviar app alerts iOS users with coupons then cancels the notification after you order. Their support teams have no records of the coupons sent to individual users.
I'm talking about creating digital access for all on the newest episode of #TheCustomerExperienceShow #podcast. Thank you to @phildillard0210 and @IBM for hosting! Tune in here: bit.ly/3E1T5h4 #CX #design #digitalequity #experiencedesign #frontenddesign #automation
