iPrimus

There is currently an Optus outage impacting mobile services nationwide. You may experience issues with making or receiving calls, sending or receiving SMS and using mobile data. We apologise for any inconvenience and we’re doing our best to get your services back online, thanks.

We're celebrating 25 years of connecting Australians by giving you $25 off your first month on one of our award-winning internet plans: iprimus.com.au/#!/internet

To help keep loved ones connected, our fixed-line and mobile calls to Ukraine and surrounding countries are now free for iPrimus customers For more info head here>iprimus.com.au/calls-to-ukra…

UPDATE: Due to the NSW floods, we are currently experiencing an unplanned outage due to hardware failure. Techs are on the way with replacement hardware. We are working with relevant parties to resolve the outage and will update as more information comes to hand.

(2/2) To avoid waiting, please use our self-service guides which you can find here: support.iprimus.com.au/ We appreciate your patience and understand and we’ll keep you updated as soon as updates are available.

(1/2) Due to a severe weather event, customers calling our support centres are waiting longer than usual. We’re currently working at a limited capacity but working hard to get back online.

UPDATE:10:00AM - Hi all, our techs continued to work overnight and have now restored email and internet services back to normal. If you aren't back online you can now reboot your modem or send us a message on Live Chat and we'll give you a hand.

2/2 &we will check in again in the morning with modem re-set instructions.

1/2 UPDATE 11.15PM AEST -Our techs have made progress&are seeing services come back online. It may take some time to get back to full operation, however the team will be working through the night to resolve.Thanks again for your patience

UPDATE 10.30PM AEST - Our techs are still working through the process of isolating the issue that is affecting email (nationwide) and internet service (primarily NSW & VIC). Unfortunately no ETA at this stage.

EMAIL SERVER OUTAGE: Hi all, we're currently experiencing an outage that's affecting internet&email services. Our techs are hard at work fixing this as we speak In the meantime, don't re-set your modems as this'll log you out of the server We'll be updating this post ASAP

Hi all, if you're having trouble getting onto FB, you aren't alone. While it's down you can reach us on Live Chat> goo.gl/x1x4kQ , by phone>13 17 89, or Twitter. We're still able to respond to you on FB, but it may take a little longer. Hang in there! :) #FacebookDown

Here's to 2019! Happy New Year, from us at iPrimus

Merry Christmas, from us at iPrimus

LATEST UPDATE - Great news, everyone Repairs have been completed and affected services are expected to be back online now. If you're still experiencing issues, please reach out so we can assist.

ATTENTION NSW CUSTOMERS We're seeing some customers starting to come back online. If you're not able to go back online yet, hang in there, the rest of the cables are being actively repaired! We'll share new updates as soon as we get them.

Love em' or hate em', they're the 2018 Champions! 🔶🔷🔶🔷

Mum: I can't see you, I don't think this works Me: ... 😐