ITRANS Claim Status

ISSUE RESOLVED@22Feb 15:25 ET - Transactions to Telus B carriers are back to normal.

ISSUE@22Feb 14:10 ET - There is an issue with the TelubB claims causing transactions to timeout with error 1001. Technicians are investigating the source of the issue. No need to call dental software vendor. Updates to follow.

ISSUE RESOLVED@29Aug 11:10 ET - - ITRANS system is fully operational.

ISSUE@29Aug 10:00 ET - There is a system issue causing some transactions to timeout. Technicians are investigating the source of the issue. No need to call dental software vendor. Updates to follow.

ISSUE@10Aug 12:20 ET - Manulife claims are back to normal.

ISSUE@10Aug 10:20 ET Manulife claims are being rejected with error "061-Network error, please re-submit transaction". The issue is EXTERNAL to ITRANS. No need to call dental software vendor.

ISSUE RESOLVED@May 18th 2:10ET - Issue affecting some offices sending claims to Telus B carriers using the ICD and CCDWS(ITRANS 2.0) is resolved.

Issue@18May 12:05 Offices using the ICD and CCDWS are experiencing issues sending claims to Telus B carriers. Issue is currently being investigated. No need to call dental software vendor.

ISSUE RESOLVED@May 17th 1:55ET - Issue affecting some offices sending claims to Telus B carriers using the ICD and CCDWS(ITRANS 2.0) is resolved.

Offices using the ICD and CCDWS(ITRANS 2.0) are experiencing issues sending claims to Telus B carriers. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Issue is currently being investigated.

ISSUE RESOLVED@04May 13:39 ET - PBC claims are back to normal.

ISSUE@04May 12:40 ET PBC claims are being rejected with error "Backend Timed out ". The issue is EXTERNAL to ITRANS. Offices may attempt to resend claims at a later time. No need to call dental software vendor.

ISSUE RESOLVED@Feb 13 16:35ET - Issue affecting some offices sending claims using the ICD and CCDWS(ITRANS 2.0) is resolved. Find more info and instructions here: goitrans.com/claims-submissi…

ISSUE UPDATE@13Feb 12:04ET Technicians are still working on the issue affecting some offices sending claims to Telus B carriers using the ICD and CCDWS(ITRANS 2.0). Updates to follow.

ISSUE2@ 13Feb 08:40ET Offices using the ICD and CCDWS(ITRANS 2.0) are experiencing issues sending claims to Telus B carriers. The issue is EXTERNAL to ITRANS. No need to call dental software vendor.

ISSUE RESOLVED@Jan 10 17:15ET - Transactions to Telus B carriers are back to normal.

ISSUE@Jan 10 14:45ET Transactions to Telus B carriers coming back with "Telus network unable to process in time". The issue is EXTERNAL to ITRANS. No need to call dental software vendor.

ISSUE RESOLVED@04Oct 13:35ET - Canada Life claims are back to normal.

ISSUE@04Oct 12:15ET Canada Life claims are not being processed in real time. The issue is EXTERNAL to ITRANS. No need to call dental software vendor. Updates to follow.

ISSUE RESOLVED@14Jul 14:40ET - Transactions to Telus B carriers are back to normal.