ALT Dear Jen *****, This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you. The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. Your package arrived at our facility and was delivered by your carrier on 12/21/20. An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area. Thank you for the opportunity to address this matter with you. If you have any questions, please contact me. Sincerely, Lisa Millett Postmaster
