Digital data collection | operations | experience leading high volume, multi-unit and multi-geography teams | Me My Data and I @ http://t.co/tkATUhkkbj
Toronto
Joined July 2014
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Anyone else had this problem with .@rbc when booking flights through their reward program? The first name on the booking has a mistake and we are told we can’t change it and we have lost the ticket and need to rebook at our cost? $4000
.@RBC tells me ‘we can’t fix the typo in your booking only .@British_Airways can, as this is transport regulation” BA now tells me “we can’t do anything, it’s RBCs issue”. #CustomerExperience fail across the board. Surely one of you can fix a typo on your system. It’s 2019!!!
.@rbc please can you work with us to ensure an error of one word on a booking doesn’t cost us $4000? You tell us only .@British_Airways can fix it and they confirmed no it’s you. We are loyal customers to both of you.
.@RBC tells me ‘we can’t fix the typo in your booking only .@British_Airways can, as this is transport regulation” BA now tells me “we can’t do anything, it’s RBCs issue”. #CustomerExperience fail across the board. Surely one of you can fix a typo on your system. It’s 2019!!!
.@britishairways .@rbc can we talk? Purchased ticket & due to error (unknown source) on name of flyer we lost the ticket and money. Have been a BA executive member for 10 years, have all financial accounts with RBC. Is this how loyalty is repaid?
.@British_Airways .@RBC Have joined forces in separating my wife and I. We have 2 tickets, a system error on their end is now forcing me to repurchase the same ticket. Do the right thing! Terrible customer experience and service.
Suzy Costa retweeted
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Trump: Hold my Covfefe.
#TrumpParade – at Irvine, CA
Canada Day Fail #enercarefail .@enercare.
.@enercare so today is the second appointment in a row where you’ve failed to arrive within your 4 hour window, wasting another 4 hours of my time. For anybody experiencing, similar issues, I’d love to hear about it. #enercarefails
For $900cad of seat reservations and upgrades can we sit together please .@British_Airways
.@British_Airways thanks for allowing my wife and I the privilege of paying for an upgrade, only to separate us in our flight. If I wasn’t madly in love with my wife this would work, but alas, I’d love to sit next to her @memydataandi
.@_Britishairways .@British_Airways
.@britishairways paid for exit seat reservations which were changed and us relocated, we then took special deal for last minute upgrade, now find my husband and I sitting separately. In total Over $900 spent and separate seats Can you help?
.@britishairways paid for exit seat reservations which were changed and us relocated, we then took special deal for last minute upgrade, now find my husband and I sitting separately. In total Over $900 spent and separate seats Can you help?
.@airbnb has still not contacted me regarding the money they promised to reimburse me with. My first experience with airbnb will definitely be my last xitter.cf/EffiEustace/status/994…
.@airbnbhelp AGAIN! please have someone return my messages - I have now only been given 50% of the agreed refund. Victor has not responded for days, how did you disrupt the market, lets go back to “mass-produced and impersonal travel experience" at least stuff got done
.@AirbnbHelp can someone please respond to my messages regarding the refund you confirmed in writing? It has been over 18 business days
I have told #airbnb this is impacting both our jobs - no difference and zero accountability. They still allow this host to keep their listing up xitter.cf/MrsBlackStar15/status/…
.@AirbnbHelp .@airbnb Gilbert, Tim, Tracey, Rene, Karsyn, Olin, Alvin...list of caseworkers we have had since reporting issues, still no resolution. Within 4 mins Karsyn assigned and then finished their shift, passed to Gilbert, his shift over...
.@Airbnb .@airbnbhelp from hell. One month, 4 parties, vermin in attic, screamed at by host, told to go f**k myself, people coming into property every day several times, caseworker suggested I cage my cats when at work. Host still listing!!!