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M Flynn-Ripley (@merflyrip) profile picture

M Flynn-Ripley

@merflyrip

Digital Transformation. My Evolution: Ogilvy-- CEO/Tech Entrepreneur -- Salesforce.

 Cambridge, MA
salesforce.com
Joined May 2008
  • Tweets511
  • Following153
  • Followers294
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Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)Photo by M Flynn-Ripley (@merflyrip)
We did it! 5K+ @salesforce employees together safely in person in New York for our company kickoff. Can’t wait to bring in person connection at scale to our customers this year. #TestingFTW So blessed, honored, humbled, proud to work with this incredible team. Thank you 🙏🏼
Image from Sarah Joyce Franklin (@swbjoyce)
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it's time to blaze our trail together on #TeamEarth the new frontier? it ain't up there .. it's right here 🌲🌊🌎💚
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M Flynn-Ripley retweeted
Amy E Weaver (@amy_e_weaver) profile picture
Amy E Weaver@amy_e_weaver9 Mar 2020
Lucky to work with these incredible executives: Meet the "rising stars" at @Salesforce who will have an "outsized impact on the company's future growth" according to @businessinsider via @paayalzaveri bit.ly/2W6N6Fl
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Such great leadership qualities to aspire to... 👇
Vala Afshar (@ValaAfshar) profile pictureVala Afshar
@ValaAfshar4 Sep 2019
The bosses we remember: 1 provided safe space to grow 2 opened career doors 3 defended us when we needed it 4 recognized and rewarded us 5 developed us as leaders 6 inspired us to stretch higher 7 led by example 8 told us our worked mattered 9 forgave us when mistakes were made
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Amy E Weaver (@amy_e_weaver) profile picture
Amy E Weaver@amy_e_weaver2 Mar 2019
Great article with @salesforce's AI ethicist @baxterkb about her role in building out ethical AI practice at @Salesforce and how to fix biases in business processes that you may not have known existed. Proud to work with you, Kathy! on.wsj.com/2SAq4Bh
Need for AI Ethicists Becomes Clearer as Companies Admit Tech’s Flaws

Need for AI Ethicists Becomes Clearer as Companies Admit Tech’s Flaws

The initial euphoria over AI’s potential is giving way to the realization that the tech industry will need ethicists to guard against problems caused by artificial intelligence.

wsj.com
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M Flynn-Ripley retweeted
Marc Benioff (@Benioff) profile picture
Marc Benioff
@Benioff2 Nov 2018
A great day @OurHomeSF headquarters celebrating Dia de los Muertos! I was happy to get “Sage”d and then blessed with the spitting of the holy water by the resident Prop C Shaman Miguel. Thanks to the incredible team making a difference for the homeless!
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Service Cloud (@ServiceCloud) profile picture
Service Cloud@ServiceCloud8 Mar 2018
Become more conversational to gain these four benefits and improve your customer service: sforce.co/2FDdXAU
Image from Service Cloud (@ServiceCloud)
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These are our friends. This is our family. More info regarding the Nov. 9 #BandTogetherBayArea benefit concert at bandtogetherbayarea.org
Image from Dead & Company (@deadandcompany)
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See @SalesforceforIT Platform keynote! RT + tag someone for a chance to win @onepeloton sfdc.co/PlatformKeynote See sfdc.co/ITrules
Image from Salesforce Platform (@SalesforceforIT)
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Dan_Rowinski (@Dan_Rowinski) profile picture
Dan_Rowinski@Dan_Rowinski20 Aug 2017
Notes from the counter-protests in Boston … facebook.com/dan.rowinski/po…
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Vala Afshar (@ValaAfshar) profile picture
Vala Afshar
@ValaAfshar12 Jun 2017
8 habits of lucky people: 1 work hard 2 complain less 3 teach others 4 share credit 5 be on time 6 be kind 7 be teachable 8 show gratitude
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Kerry Bodine (@kerrybodine) profile picture
Kerry Bodine@kerrybodine12 Jun 2017
My latest post ➔ Customer Experience & Service Design: Let’s Be BFFs kerrybodine.com/customer-exp… #custexp #servicedesign
Image from Kerry Bodine (@kerrybodine)
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M Flynn-Ripley retweeted
Sam Dunn (@sdunn) profile picture
Sam Dunn
@sdunn12 Jun 2017
I'm proud of this partnership and excited for what's coming up next: hermanmiller.com/smart-offic…
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Service Cloud (@ServiceCloud) profile picture
Service Cloud@ServiceCloud9 Jun 2017
Excited to be working with Apple on Business Chat – brands can soon deliver support with Messages. #WWDC17 sforce.co/2rabRBU
Image from Service Cloud (@ServiceCloud)
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“The simplest way to think about Kate is customer service #AI” Interesting to see @GetMindMeld on the Bring Your Own Bot slide #CX17indy – at Indiana, USA
Image from Sheila McGee-Smith (@McGeeSmith)
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To be fair, I've been around (a lot) longer than @CiscoSpark nitter.gq/SteffWatson/status/860…
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M Flynn-Ripley retweeted
TOPBOTS (@topbots) profile picture
TOPBOTS@topbots20 Apr 2017
#Bots will get smarter with #MachineLearning and take on more complex tasks while still working in tandem with human agents. @merflyrip
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VentureBeat (@VentureBeat) profile picture
VentureBeat
@VentureBeat11 Apr 2017
How to find the balance between bots and customer service agents wp.me/p8wLEc-9ik0 by @merflyrip
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Watching a group of 25 year olds navigate Snapchat is a humbling experience.
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Happy to have one of the top #CRM analysts join me for this sure-to-be provocative session! #EC17 nitter.gq/skingstone/status/8456…
sheryl kingstone (@skingstone) profile picturesheryl kingstone@skingstone25 Mar 2017
Can't wait for "Contact Center 2020:Driving innovation" #ECSUMMIT schedule.enterpriseconnect.c… @Zendesk @McGeeSmith @creativevirtual @Talkdesk
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