Digital / using design to make the world better for people & planet. Trying to raise better boys. Now @netcompany_uk Previously Head of Digital @justice_digital
London, England
Joined January 2016
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Helen Mott retweeted
The Service Organization book is officially out today! It's a distillation of how to build the much-needed foundations for what the organisations behind successful services look like. Based on 15+ years of practical hands-on experience and leadership in governments, telcos,... 🧵
ALT Three copies of the service organisation book laid out on a flat surface.
Helen Mott retweeted
Start-up life = hard won insights. Here are my top 10 for this year.
1. Doing well at a start-up is not simply about skill, it is about mentality.
A start-up mentality values action over correctness, results over process. It suits those that value autonomy over clarity.
Helen Mott retweeted
We have to shift our society to understand it is a myth that males are a "less emotional" gender.
Males are human beings. And human beings are emotional creatures by nature. Those emotions might be displayed in different ways, but they're still present.
Helen Mott retweeted
We have to teach young boys that true strength is about vulnerability. Understanding what they're feeling, learning to express how they feel, and how to process those emotions.
Helen Mott retweeted
Your developmental age is different than your actual age. Many adults are much younger emotionally, because of this.
Here's how to find out your developmental age:
Helen Mott retweeted
Ok it’s not politics but it is Christmas. In tribute to the late #TerryHall can we trace the people on the cover of Too Much Too Young? If it’s you or a friend/family member, reply with a contemporary pic and hashtag #2much2young . GO!
Helen Mott retweeted
As part of a project due to report early next year, I asked 50 current and recent ex civil servants to complete the following sentence…
‘The civil service is a place where…’
This is what 10 of them said. Tune in this time next week for the next instalment.
👇
Helen Mott retweeted
Anyway, the point is: when manpulation becomes the game, innovation turns into its evil twin. Firms start competing over who can most cleverly optimise their subscription trap/drip price/scarcity warning/countdown clock/checkout default. The power is subverted. (12/n)
Nice post on ‘treacle-causing’ process creep in organisations, through perfectionism, too many glue ppl, entropy & ego. Not government-specific, but recognise so much. Even the uncomfortable realisation that as a ‘glue person’ I’m part of the problem…😬
link.medium.com/zdSWvpgKivb
2
Helen Mott retweeted
I don't think people understand the monumental changes coming to software this decade. Quick thread:
Helen Mott retweeted
Amsterdam changed the goal of its economy from GDP to wellbeing, Wales put Future Generations at the heart of their procurement + more through legislation. You don’t have to know the whole story, to start to move towards a better direction, the innovation + creativity can follow. – at Birmingham, England
Helen Mott retweeted
Create greater alignment in your teams before starting a project, with the @RNID opportunity canvas. Our product lead @rogerswannell has done great work creating this and he is making it available for other organisations to download and use: rogerswannell.com/charity-op…
ALT RNID opportunity canvas
Helen Mott retweeted
I’m thinking about how people learn about user centred design, agility, service design and their associated ways of working. What are the things that you needed to experience first-hand before you *really* understood them in your bones? ❤️🦴🙏
🤩 "Our downfall is not that we choose not to be kind — it’s that we disagree on what kindness looks like in practice, and can’t pay attention enough to think things through when they get muddy." Never truer. @ted_rau link.medium.com/yKCPKxjm6tb
Helen Mott retweeted
I’ve read heartbreaking books about 9/11 but the piece of writing my brain recalls every year is the bizarre first-person account of the Toronto Star writer who happened to be in New York when the towers came down. Unfortunately for the Star, that person was their fashion editor.
Helen Mott retweeted
Over the moon to see the Accessibility profession in the government DDaT framework!
gov.uk/guidance/accessibilit…
This is the culmination of a year's work that @cfunn and I lead on, with lots of help from @accessibleweb and accessibility leads at other departments. 🎉
Helen Mott retweeted
Thinking about the Queen's speech. One thing I remember being struck by when I started work in No 10 back in the late 2000s is just how much the bottleneck of parliamentary time slows down policymaking. (1/n)
Helen Mott retweeted
It’s really hard to think of a more perfect demonstration of sticky human behaviour than this whole 5-day-commute → WFH thing 🧵