The #1 Shopify App for upselling shipping protection. Navidium turns lost shipments into Profit for Merchants large and small.
United States
Joined November 2021
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This is what Navidium Shipping Protection is all about.
> Giving Your Customers Peace of Mind
> Putting more money in your (merchant) pocket
> Not letting the middleman earn on your hard work
> Unmolested customer support.
Grab it here bit.ly/3ontH0g
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Huge thank you to @jzazove @l8r_graham and the rest of the team at @Shopify for sorting out the review removals that so many of us partners felt went sideways.
Of course just being heard means a lot. Keep improving it!
Cc: @harleyf @tobi
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Any one else still missing a lot of Shopify reviews? I’m super confused… I thought @jzazove this was being corrected? Still got 50 reviews missing many many of them plus stores! Ticket to governance is sitting since Friday.
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Huge thank you to @jzazove and @shopify for owning this and vocally correcting it. We all got super emotional about it and I think it’s worth sharing why 🧵
We've been working to make the Shopify App Store a fairer marketplace, and in that work, we made a mistake: some merchant reviews were incorrectly unpublished.
We're correcting it, and impacted reviews are being restored. This shouldn't have happened.
Reviews matter to your business, and to the merchants who rely on them. We don't take removing them lightly. As we continue updating our signals, we'll take greater care as we commit to building an App Store merchants and partners can trust.
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Then we began to bleed reviews. Hard earned reviews. Ironically our “questionable” competitor seemed to be gaining reviews at the same time! That made everything get super heated.
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To the @shopify folks I’m sorry for any frustrations directed at you, we voice our emotions wherever we can because it’s our only voice and outlet. It’s not personal most of you here on x are so active, engaging, and no doubt super dedicated! Thank you ❤️
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We've been working to make the Shopify App Store a fairer marketplace, and in that work, we made a mistake: some merchant reviews were incorrectly unpublished.
We're correcting it, and impacted reviews are being restored. This shouldn't have happened.
Reviews matter to your business, and to the merchants who rely on them. We don't take removing them lightly. As we continue updating our signals, we'll take greater care as we commit to building an App Store merchants and partners can trust.
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I did @shopifys job for them. The review purge apocalypse that shouldn’t have happened!
This 🧵 is a doozy!
Cc: @jzazove @liam_at_shopify @harleyf @eytanseidman
So here you go… analyzing a category and getting baselines and comparing it very quickly highlights who bad actors are. Wiping legit reviews in mass from plus brands who obviously aren’t engaged in review scams and farming just kills all trust and respect.
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