We are the Leading Customer Service Oriented Utility In the World. Our customer is King and the reason We exist. Tel:0800200977/0800300977/0800100977
Kampala, Uganda
Joined March 2011
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Check out the colour of raw water that we abstract from Ggaba.
Through a rigorous International drinking water standards process, we deliver the water to your tap clean and safe!
Paying water bills helps us keep the taps flowing.
For those avoiding bills, Mwagala tugoinge wa?
Water Supply Update:Kabale – Rwanyena
Dear Valued Customers,
Please be informed that water supply to Rwanyena is currently interrupted due to an emergency fault.
Affected Areas
Katenga, Bukora, Bwilanyi, Nyarubira, Bunagana, Rwakizamba, Bugera Mahura, Kabirago, Ryakarimira, Ahamuhambo, Buhumba, Ahabusoni and the surrounding areas.
Our team of specialist engineers is on site carrying out repairs to restore normal water supply as soon as possible.
Customers are advised to use the available water sparingly during this period.
We sincerely regret the inconvenience and appreciate your patience and understanding.
#waterman @NWSCMD
Water Supply lnterruptions in Lira City
Dear Valued Customers,
The National Water and Sewerage Corporation (NWSC) – Lira Area regrets to inform customers in Lira City, Dokolo, Amach Branch and the surrounding areas that water supply has been disrupted due to a power outage on the Uganda Electricity Distribution Company Limited (UEDCL) network.
Currently, water production is operating at half capacity using generators as we await the restoration of normal power supply.
The UEDCL team is working to resolve the power challenges and restore normal operations as soon as possible.
Customers are kindly advised to use the available water sparingly during this period.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
#WaterMan @NWSCMD
Water Supply Update: Emergency Fault along Jinja Road
Dear Valued Customers,
Please be informed that water supply to Kazinga, Bweyogerere, Bbuto, Azam Road, Nambole, Wellsprings, Kirinya, Namataba, Kireku, Ntebentebe, parts of Mutungo and the surrounding areas has been temporarily closed off to handle an emergency fault opposite Century Bottling Ltd.
Our teams are working to complete the repairs and restore supply in the shortest time possible.
Estimated restoration time: within 3 hours
We sincerely regret the inconvenience and appreciate your patience and understanding.
#WaterMan @NWSCMD
Paying Your Water Bill Helps NWSC Extend Services to More Ugandans! 💧
Dear Customer, when did you last pay your water bill?
Did you know that every water bill you pay helps NWSC extend clean, safe water services to more Ugandans who are still unserved?
NWSC relies largely on internally generated revenue to expand water infrastructure and extend services to more communities across the country.
Your water bill is more than a payment. It is a contribution towards bringing clean, safe water closer to someone in need.
Pay your water bill today and be part of the mission to ensure that more Ugandans have access to clean, safe water.
Sasula Bill Yo! Your payment makes a difference.💧
#SasulaBillYo #Waterman @NWSCMD
Water Supply Update In the Kampala East Water Supply Zone
Dear Valued Customers,
We regret to inform you that there will be interruptions in water supply today , Sunday, 25 October 2026, from 7:00 AM to 7:00 PM
This is due to planned emergency works by the Uganda Electricity Transmission Company Limited (UETCL) along the Mukono North power station that supplies power to the Katosi Water Works.
Water production and supply schedules to the following areas will be affected during this period:
Affected Areas
Katosi, Kisoga, Mukono, Seeta, Mbalala, Namugongo, Namanve, Sonde, parts of Kireka, Kamuli, Kyaliwajjala, Bulindo, Nsasa, Mulawa, Nabusugwe, Kitukutwe, Naalya, Ntinda, Kisaasi, Najjera, Luteete, Gayaza, parts of Kamwokya, Mbuya, Mutungo, Kitintale, Matugga and the surrounding areas
Customers are advised to store enough water and use it sparingly during this downtime.
We sincerely regret the inconvenience and appreciate your patience and understanding.
Thank you.
#WaterMan
For more information
Toll-free: 0800 100 977 / 0800 200 977 / 0800 300 977
Social Media
X: @nwscug
Facebook: waterug
Instagram: @nwscug
Website: nwsc.co.ug
Water Supply Update In the Kampala East Water Supply Zone
Saturday, 24 October 2026
Dear Valued Customers,
We regret to inform you that there will be interruptions in water supply tomorrow, Sunday, 25 October 2026, from 7:00 AM to 7:00 PM
This is due to planned emergency works by the Uganda Electricity Transmission Company Limited (UETCL) along the Mukono North power station that supplies power to the Katosi Water Works.
Water production and supply schedules to the following areas will be affected during this period:
Affected Areas
Katosi, Kisoga, Mukono, Seeta, Mbalala, Namugongo, Namanve, Sonde, parts of Kireka, Kamuli, Kyaliwajjala, Bulindo, Nsasa, Mulawa, Nabusugwe, Kitukutwe, Naalya, Ntinda, Kisaasi, Najjera, Luteete, Gayaza, parts of Kamwokya, Mbuya, Mutungo, Kitintale, Matugga and the surrounding areas
Customers are advised to store enough water and use it sparingly during this downtime.
We sincerely regret the inconvenience and appreciate your patience and understanding.
Thank you.
#waterman @NWSCMD
Water Supply Update: Emergency Works along the Mengo-Rubaga Bulk Transmission Main
Dear Valued Customers,
Please be informed that water supply to Rubaga Hill, Bulenga, Nalukolongo, Mutundwe, Wankulukuku, Natete, Busega, Kibumbilo, Lungujja, Masanafu, Namungona, Buloba, Wakiso, Sentema, parts of Nansana (Kabulengwa) and the surrounding areas has been temporarily closed off to handle an emergency fault.
Repair works are ongoing.
Estimated completion time: 4–5 hours
We sincerely apologise for the inconvenience and appreciate your patience and understanding.
#waterman @NWSCMD
Water Supply Update-Emergency works along the Bandwe Reservoir Distribution Main
Dear Valued Customers,
We apologise to our customers in Bandwe, Kalasa, Kikajjo, Kasenge, Nakirama, Kazinga, Kinaawa, Didis, Mpangala, Maggwa, parts of Nakiragala and the surrounding areas who are currently experiencing no water supply.
This is due to ongoing emergency works along the Bandwe reservoir distribution main.
Our teams are working to complete the repairs and restore supply in the shortest time possible.
Estimated restoration time: within 4 hours
We sincerely regret the inconvenience and appreciate your patience and understanding.
#waterman @NWSCMD
*Water Supply Update-Kyabakuza Branch – Masaka Area*
Dear Valued Customers,
We are pleased to inform you that water supply to the Kyabakuza Branch and surrounding areas has been successfully restored.
This follows the successful overhaul and reinstatement of the Kyabakuza high-lift pump at the NWSC Static Plant Workshop. The pump was received this morning, coupled to the motor, and pumping operations have resumed.
We appreciate the tireless efforts of our team of specialist engineers in restoring water supply to the Masaka–Kyabakuza community.
Thank you for your patience and understanding.
#waterman @NWSCMD
NWSC 🇺🇬 retweeted
🚰 @nwscug is implementing projects including 70km of network rehabilitation, water stabilisation works and interventions to improve reliability in areas experiencing intermittent supply.
#NWSC #WaterForAll – at Kampala, Uganda
NWSC 🇺🇬 retweeted
🚰 @nwscug is implementing projects including 70km of network rehabilitation, water stabilisation works and interventions to improve reliability in areas experiencing intermittent supply.
@mildredtuhaise
#NWSC #WaterForAll
🌊 Introducing the NWSC E-Branch – No more queues at the water office!
NWSC Duuka is your official NWSC E-Branch — bringing all your water services straight to your phone.
With NWSC Duuka you can:
✅ Access your digital bill
✅ Predict your bill
✅ Pay your water bill
✅ Apply for a new connection
✅ Switch from one property to another (for tenants)
✅ View transactional details
✅ Visualize consumption trends
✅ Update customer contact details (for tenants)
✅ Share your feedback
…and much more!
📲 Register now and enjoy the convenience:
➡️ Download the *NWSC Mobile App*
➡️ Or register on *NWSC E-Services*: apps.nwsc.co.ug/online/
Your digital water shop is ready.
Sign up today and leave the queues behind!
#NWSCDuuka #NWSCEBranch #NoMoreQueues
Water Supply Update-Kyengera Service Area
Dear Valued Customers,
We apologise to our customers in Mugongo A & B, Nkokonjeru B, Nakirama, Kasenge, Kikajjo, Kazinga, Kiddabalime and the surrounding areas who are currently experiencing no water supply.
Our engineers are on site carrying out maintenance works at Bandwe Booster Station.
These maintenance works are aimed at improving water supply reliability.
Our teams are working to complete the works and restore supply in the shortest time possible. Please bear with us as we work to restore normal supply.
We sincerely regret the inconvenience and appreciate your patience and understanding.
#Waterman @NWSCMD
Water Supply Update-Namanve Service Area
Dear Valued Customers,
Please be informed that water supply to Namanve, Namanve Industrial Park and the surrounding areas has been temporarily closed off to allow for pipe relocation works.
This proactive exercise is aimed at preventing future damage to the transmission mains during the ongoing road works.
Our teams are working to complete the works and restore supply in the shortest time possible.
We sincerely regret the inconvenience and appreciate your patience and understanding.
#waterman @NWSCMD
NWSC 🇺🇬 retweeted
The Government of Uganda is working to boost water supply reliability in the Kampala Metropolitan Service Area
ONGOING: The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is constructing a 10-million-litre-capacity water reservoir on top of Kanyanya Hill.
The reservoir is part of efforts to enable NWSC to evacuate more water from the Katosi Water Treatment Plant and subsequently improve water supply reliability in the following areas:
Wakiso:
Bugembegembe, Kayunga, Wakiso Town, Kasengeje, Gombe, Mende, Nkoowe, Kasa Ngombe, Sala, Sanda Kavumba, Mpunga, Wakiso Town Council, Namasanga, Buyera, Muyomba, Kikokiro, Kapeke, Kiwazi, Kisimbiri, Kabowa, Najjemba, Nakasuga, Namusera, Kyoga, Banda.
Kakiri:
Kikumbampa, Sebi, Kigaga, Kakiri Town, Mpegwe, Nakyelongosa, Kambe, Nadangira, Kitereede, Busujja, Nonve, Naguru, Buwanuka, Vugamira, Bukalango.
Gayaza Branch:
Kasangati TC, Bulumu, Kiwamulimu, Namavundu, Kayebe, Kyankima, Kitegomba, Gitta, Nabutaka, Nalusoga, Buwagga, Bukemba, Majijje, Wampewo.
Nansana Branch:
Wamala, Katooke A & B, Gganda Nasere, Nsumbi, Kawoko, Kabulengwa, Kireka Biira, Nakabugo, Kyebando, Kabumbi, Yesu Amala, Naluvule, Ssenge, Masiitowa, Mutuyanye, part of Nabweru, Kibwa.
Kanyanya Branch:
Kanyanya, Kyanja, Tula Road, Kakungulu, Mpererwe, Namasole, Mugalu, Mwaze.
Luteete Branch:
Namere Road, Katalemwa Estate, Komamboga, Kitala, Kanyanya Road, Kanyanya Hill, Kyanja, Nameere, Kiteezi, Lusanja, Masooli, Kitetika, Nangabo, Bamba, Bumbu, Kitagobwa, Nakanaku.
Matugga Branch:
Kiryagonja, Lwadda, Matugga, Buwuzzume, Kungu, Kito, Kirwanira, Lwadda B, Kabunza, Katalemwa, Wattuba, Namalele, Kikajjo Kabaga, Kiteezi, Nekyesanja, Kitagobwa, Lubatu, Kabaganda, Wabitembe, Kayanga, Jjokolera, Kiti, Mayirikiti, Katta, Mawule, Valley View and Green Estates, Jomayi, Kawanda, Kagoma, Kanyogoga, Kivuru, Nkojnkojeru, Mubende, Mabanda, Kisimu, Maganjo.
#waterman @NWSCMD
NWSC 🇺🇬 retweeted
Katosi–Mutungo Water Supply Improvement Project Takes Shape
The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is implementing the Katosi–Mutungo Water Supply Improvement Project, aimed at improving water supply reliability within the Mutungo service areas, which are currently dependent on the Muyenga supply system.l
Currently, the Mutungo service areas are served by the Muyenga system. The project is designed to facilitate the transfer of these service areas to the Katosi water supply system, thereby reducing the load on the Muyenga system and improving overall supply reliability within its service areas.
The project involves the laying of approximately 3.8 km of DN600 DI pipeline from Seeta to Namanve. Upon completion, approximately 708 m³/hr of demand will be transferred from the Muyenga system to the Katosi system, thereby creating additional capacity within the Muyenga system.
The improved capacity and operating levels within the Muyenga system are expected to enhance water supply reliability in the following areas:
Rubaga, Lungujja, parts of Wakaliga Road, Busega, Natete, Ndebba, Mutundwe, Nalukolongo, Makindye, Salaama Road, Busabala, Mutesa I Road, Sentema Road, Rusaze, Mackay Road, Mbubi Road, Kamanya, Kitinzi, Kibumbiro, Albert Cook, Sekabakintu Road, Gumotoka and Kabuusu.
Bulenga, Buloba, Bulaga, Wotansimbi, Bukasa, Buyala, Kyebando, Gganda-Nasere, Kamu-Kamu, Bujjuko, Kawoko, Gombe-Kitasa, Naluvule, parts of Ssenge, Kabulengwa, Kireka-Biira, Nakabugo, Kigoma and Kayunga.
Overall, the project will contribute to improved water supply reliability, increased system capacity and greater supply flexibility between the Katosi and Ggaba systems, particularly benefiting customers in the above-mentioned areas.
The Government is working around the clock to complete the project by November 2026. @NWSCMD #waterman #NwscUpdates
Katosi–Mutungo Water Supply Improvement Project Takes Shape
The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is implementing the Katosi–Mutungo Water Supply Improvement Project, aimed at improving water supply reliability within the Mutungo service areas, which are currently dependent on the Muyenga supply system.l
Currently, the Mutungo service areas are served by the Muyenga system. The project is designed to facilitate the transfer of these service areas to the Katosi water supply system, thereby reducing the load on the Muyenga system and improving overall supply reliability within its service areas.
The project involves the laying of approximately 3.8 km of DN600 DI pipeline from Seeta to Namanve. Upon completion, approximately 708 m³/hr of demand will be transferred from the Muyenga system to the Katosi system, thereby creating additional capacity within the Muyenga system.
The improved capacity and operating levels within the Muyenga system are expected to enhance water supply reliability in the following areas:
Rubaga, Lungujja, parts of Wakaliga Road, Busega, Natete, Ndebba, Mutundwe, Nalukolongo, Makindye, Salaama Road, Busabala, Mutesa I Road, Sentema Road, Rusaze, Mackay Road, Mbubi Road, Kamanya, Kitinzi, Kibumbiro, Albert Cook, Sekabakintu Road, Gumotoka and Kabuusu.
Bulenga, Buloba, Bulaga, Wotansimbi, Bukasa, Buyala, Kyebando, Gganda-Nasere, Kamu-Kamu, Bujjuko, Kawoko, Gombe-Kitasa, Naluvule, parts of Ssenge, Kabulengwa, Kireka-Biira, Nakabugo, Kigoma and Kayunga.
Overall, the project will contribute to improved water supply reliability, increased system capacity and greater supply flexibility between the Katosi and Ggaba systems, particularly benefiting customers in the above-mentioned areas.
The Government is working around the clock to complete the project by November 2026. @NWSCMD #waterman #NwscUpdates
NWSC 🇺🇬 retweeted
It is good to see the clear efforts by parastatals like @nwscug to meet the growing demand for service while also addressing the prevailing challenges faced in the provision of such services especially within the Greater Kampala Metropolitan Area.
The Government of Uganda is working to boost water supply reliability in the Kampala Metropolitan Service Area
ONGOING: The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is constructing a 10-million-litre-capacity water reservoir on top of Kanyanya Hill.
The reservoir is part of efforts to enable NWSC to evacuate more water from the Katosi Water Treatment Plant and subsequently improve water supply reliability in the following areas:
Wakiso:
Bugembegembe, Kayunga, Wakiso Town, Kasengeje, Gombe, Mende, Nkoowe, Kasa Ngombe, Sala, Sanda Kavumba, Mpunga, Wakiso Town Council, Namasanga, Buyera, Muyomba, Kikokiro, Kapeke, Kiwazi, Kisimbiri, Kabowa, Najjemba, Nakasuga, Namusera, Kyoga, Banda.
Kakiri:
Kikumbampa, Sebi, Kigaga, Kakiri Town, Mpegwe, Nakyelongosa, Kambe, Nadangira, Kitereede, Busujja, Nonve, Naguru, Buwanuka, Vugamira, Bukalango.
Gayaza Branch:
Kasangati TC, Bulumu, Kiwamulimu, Namavundu, Kayebe, Kyankima, Kitegomba, Gitta, Nabutaka, Nalusoga, Buwagga, Bukemba, Majijje, Wampewo.
Nansana Branch:
Wamala, Katooke A & B, Gganda Nasere, Nsumbi, Kawoko, Kabulengwa, Kireka Biira, Nakabugo, Kyebando, Kabumbi, Yesu Amala, Naluvule, Ssenge, Masiitowa, Mutuyanye, part of Nabweru, Kibwa.
Kanyanya Branch:
Kanyanya, Kyanja, Tula Road, Kakungulu, Mpererwe, Namasole, Mugalu, Mwaze.
Luteete Branch:
Namere Road, Katalemwa Estate, Komamboga, Kitala, Kanyanya Road, Kanyanya Hill, Kyanja, Nameere, Kiteezi, Lusanja, Masooli, Kitetika, Nangabo, Bamba, Bumbu, Kitagobwa, Nakanaku.
Matugga Branch:
Kiryagonja, Lwadda, Matugga, Buwuzzume, Kungu, Kito, Kirwanira, Lwadda B, Kabunza, Katalemwa, Wattuba, Namalele, Kikajjo Kabaga, Kiteezi, Nekyesanja, Kitagobwa, Lubatu, Kabaganda, Wabitembe, Kayanga, Jjokolera, Kiti, Mayirikiti, Katta, Mawule, Valley View and Green Estates, Jomayi, Kawanda, Kagoma, Kanyogoga, Kivuru, Nkojnkojeru, Mubende, Mabanda, Kisimu, Maganjo.
#waterman @NWSCMD
NWSC 🇺🇬 retweeted
Good morning X family, are U well?
Do you have water in your area? If not, respond and @nwscug team will reach out.
Also call our toll free lines on 0800200977,
0800300977 and 0800100977.
#Waterman . @NWSCMD @KWCityCenter @jonfisher12