AI made internal tools easier to build. It also made them easier to underestimate: retently.com/blog/diy-nps

You can’t discount your way out of a bad first experience. That repeat-purchase email lands after everything that happened before it: retently.com/blog/post-purch…

The wrong cart subject line can get the open and still lose the order. Here’s how to choose the right one: retently.com/blog/abandoned-…

Most winback emails sound needy. The best ones sound useful: retently.com/blog/winback-em…

Delighted is shutting down. Your feedback program shouldn’t. We compared the best Delighted alternatives by use case - from simple surveys to full CX platforms: retently.com/blog/delighted-…

Not every distorted NPS score starts with who answered. Some start with which answers were allowed to stay visible: retently.com/blog/response-d…

You don’t have a traffic problem, you have a hesitation problem: retently.com/blog/ecommerce-…

A rising NPS trend is one thing. Sustaining it is another. The 2026 NPS benchmark shows that while some industries are stabilizing, others are already losing ground again: retently.com/blog/good-net-p…

The interesting part of a CSAT benchmark is not just who leads. It is who is losing ground, who is catching up, and where the gaps are widening: retently.com/blog/customer-s…

Surveys aren’t dying. Lazy surveying is. That’s the clearest takeaway from Medallia’s report and our 25M+ survey dataset: retently.com/blog/survey-fat…

We went into this response rate study expecting a few familiar patterns. The data had other ideas: retently.com/blog/survey-res…

Why do CX digests often repeat the same themes? We analyzed thousands of feedback campaigns. Turns out it’s not the reporting, it’s how feedback behaves. Most surveys fall into four patterns: retently.com/blog/cx-digest-…

Sometimes the problem isn’t your CX score. It’s the way you’re looking at it. New piece on cumulative vs. period-specific reporting: retently.com/blog/cumulative…

Your only channel with a 100% open rate? The box. Turn unboxing into loyalty, UGC, and repeat sales with QR flows + Shopify automations: retently.com/blog/ecommerce-…

AI overviews decide what shoppers see. Structured data decides whether you’re visible: retently.com/blog/answer-eng…

Ship insights faster with our new endpoint + a from-scratch API docs refresh for fewer steps to integrate (even for non-developers). Quickstart → retently.com/api

Mobile Experience ≠ Mobile Optimized. Why customers still struggle on phones: retently.com/blog/ecommerce-…

Your customers’ quietest moments can be the loudest signals. Survey silence = hidden CX insight. Don’t ignore it: retently.com/blog/survey-non…

From eye-level placement to impulse buys, see how brick-and-mortar tricks translate into ecommerce success: retently.com/blog/ecommerce-…

Are your ecommerce product recommendations helping or creeping out your customers? Over-personalization is real. The result? Customer fatigue and lower engagement: retently.com/blog/ecommerce-…