A8: Yes. Identity will probably move onto the blockchain. Individuals will own their data and control who can read/write info related to their identity. Blockchain will keep it secure and trusted. Immutability, however, is one of a few challenges this approach brings #cxtweetchat
A7: Storage cost constantly deceases. However, the challenge of big data is in the integration, certainly when different vendors are involved. SAP is the only provider of end-to-end fully integrated solution! #cxtweetchat
A6: we already see two ways in which AI impacts UX: (a) personalizing an experience based on specific customer data + similar customers data (b) enabling a conversation-like experience (via Alexa, Google home etc.). But this is just the beginning.. #cxtweetchat
A4: There are two types of companies – the ones that ‘deal’ with GDPR and the ones that take it as an opportunity. The latter will win. GDPR is an opportunity to switch to the new business-customer mind set, which is – building a deep and long lasting relationship #cxtweetchat
A3: The answer is (again..) – TRANSPARENCY. Report to your customers in details what happened, why, what are the risks, and then what is your plan to avoid similar incidents. Not less important - later on, continue reporting about your progress #cxtweetchat
A2: We need to design mobile-first experiences as well as cross-device experiences. We need to identify the customer - frictionless and upon consent - in order to minimize the amount of actions they need to take in order to achieve their goal (purchase or any other) #cxtweetchat
A1: We need to design mobile-first experiences as well as cross-device experiences. We need to identify the customer - frictionless and upon consent - in order to minimize the amount of actions they need to take in order to achieve their goal (purchase or any other) #cxtweetchat
I'll TweetChat with Doc Searls @dsearls about the future of customer experience - Friday 8am PT! #CXTweertChat
My book is launching today! #thedigitalidentitycrisis. Get it here: thedigitalidentitycrisis.com…
Listen to the interview here:
techblogwriter.libsyn.com/49…
First CIAM Forrester Wave ever, #Gigya is #1. So proud gigya.com/resource/analyst-r…
בדרך למיליארד? חברת האינטרנט גיגיה גייסה הון לפי שווי של כ–300 מיליון דולר themarker.com/technation/1.2… via @TheMarker
#johnwantsanswer Jobs knew to bet on the right new things. How much did he come up with his own new things?