Focused on customer-centric culture, CX, EX and digital transformation - blending tech, big data and human-centred approaches for meaningful impact.
London, UK
Joined February 2009
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You need to know what it takes to be relevant - central to human centred design. #oraclex
Smartphone interaction rewires our expectations of customer experience, Tinderization of design changes thinking.
Today's paradigm is not enough to drive innovation - customer empathy needed for inspiration. Brian Solis #OracleX
