Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh
Austin, TX
Joined March 2015
- Tweets3.8K
- Following4.6K
- Followers5.6K
- Likes13.3K
SupportNinja retweeted
Customer delight, not damage control. Learn how SupportNinja can help companies seamlessly scale at hubs.li/Q01YT5vy0
SupportNinja retweeted
It can be challenging to provide meaningful support in SaaS. The technical nature creates an extra layer of complexity.
How can this be simplified? One option is a custom outsourcing plan.
Check out the details 👉 hubs.li/Q01-pCJ30
#technicalsupport #abetterwaytogrow 🌱
SupportNinja retweeted
Outsourced support talent, enhanced by the power of AI. 🤖
Benefit from a global team of support professionals, simplify peak season service, overcome CX challenges, and meet customer demands.
Power up now 👉 hubs.li/Q01ZrRDN0
#customerservice #abetterwaytogrow 🌱
SupportNinja retweeted
High ticket volume, lack of process, overwhelming amount of unorganized data and challenges of remote management
Sound familiar?
Yes, running a business comes with challenges, but there are ways to help.
In comes outsourcing 👉 hubs.ly/Q01TvWHX0
#outsourcingservices
SupportNinja retweeted
“Ignoring the need to make every customer service moment matter, not only leaves money on the table but also threatens to deteriorate customer loyalty.”
spt.ninja/ufKPE
#customerservice #customerexperience #customersupport #outsourcingservices
SupportNinja retweeted
💪Technology is at the core of modern business.
It can empower businesses to do more with less.
♥️ But the true measure of any technology is the value it brings to customers.
So, is your technology keeping up?
hubs.li/Q01YTT-d0
#customerexperience #abetterwaytogrow 🌱
SupportNinja retweeted
“To best understand how an outsourcing provider will work with your business, you need to know their experience.”
Most important questions to ask about:
1️⃣ Background
2️⃣ Culture
3️⃣ Technology
4️⃣ Training
Full list of questions - hubs.li/Q01Tn2Kg0
#outsourcingservices
SupportNinja retweeted
📢 Rapid growth in AI companies can present various challenges to navigate.
Staying ahead requires strategic planning. 📄
Let's embrace the opportunities and overcome the obstacles together!
spt.ninja/ufSLP
#customerexperience #abetterwaytogrow 🌱
SupportNinja retweeted
Ever gotten a "contact us before leaving a negative review" message? 🤔
Often, it's about building a positive reputation.
Though, this can seem more about prioritizing reputation over satisfaction. ❌
Instead?
spt.ninja/ufSL3
#customerexperience #abetterwaytogrow 🌱
SupportNinja retweeted
💬 AI conversations can take your business to the next level, but where to start?
🤝 Talk to the right people
🔤 Begin with the basics
🤔 Address knowledge gaps
🚀 Focus on its benefits
📊 Connect the AI tools
hubs.li/Q01X-HZx0
#customerexperience #abetterwaytogrow 🌱
SupportNinja retweeted
“Making a successful shift from in-house to outsourced customer support should be treated as a key customer project.”
Alongside:
🤓A proven transition method
🔢Step by step planning
💻Continuous communication
Shifting from in-house? hubs.li/Q01S5WcM0
#customerexperience
SupportNinja retweeted
For some up and coming #Austin entrepreneurs to follow, try @farhaj @katie_fang @GCYoungblood @codymclain @RenjiBijoy @mattwensing @marcusjcarey @chenyouwin @zakdavid21 @mlanders @hrishlotlikar @SterlingSmith @Wallon_ @Safariiiiiiiii
SupportNinja retweeted
Entrepreneurship Stats
- 62% of US billionaires are self-made.
- 62% of adults believe entrepreneurship is a good career.
- 33% of entrepreneurs have only a high-school diploma.
- Only 9% of entrepreneurs have a Bachelor’s Degree in business.
SupportNinja retweeted
If you aren’t already in the habit of defining your goals, I might normally recommend the S.M.A.R.T acronym as a way to define your goals, but @anthilemoon came up with something called PACT which stands for:
SupportNinja retweeted
Click here👉runningremote.com/virtual-co… & head over to #RunningRemoteOnline where @marenkate (Inde.co), Marge Aviso (@TeleworkPH), @codymclain (@supportninja) & @derekgallimore (@outsourceaccel) will be in a #paneldiscussion, talking about the role of BPO at 1 PM PST.
SupportNinja retweeted
Marion from @supportninja is at #INBOUND19 until tomorrow! Reach out to them if you want tips and tricks on leveraging partnerships to generate leads! 🤩 @INBOUND @HubSpot #DUBB100
SupportNinja retweeted
#ATXalist winner @supportninja is an omnichannel provider of customer care and back-office support solutions. youtu.be/XqrPX4lgmbg
SupportNinja retweeted
It absolutely does not mean this.
If this is your day to day experience running a company you've done something terribly wrong.
SupportNinja retweeted
Check it out >>> Austin Customer Support and Success Meetup - Sponsored by Kustomer & SupportNinja on March 27th at 4th Tap meetup.com/Austin-Customer-S… #Meetup #Austin via @Meetup