Loves serious whisk(e)y. Founder of The Rainmaker Group: Builder of People, Leaders, Teams & Moats.
United States
Joined August 2007
- Tweets17.9K
- Following2K
- Followers2.3K
- Likes1K
@united Can you please share an update for the forgotten FAR passengers of flight UA 5448 diverted from ORD - now stuck since this morning in MSN - Madison.
We have had ZERO updates throughout the day.
The opposite of love is not hate - the opposite of love is indifference.
1
3
311
You built this.
Decisions slow without you.
Alignment breaks.
Results vary.
Not people.
Not execution.
Structure.
If it doesn’t change, nothing will.
Read this → [therainmakergroupinc.com/blo…]
64
@Delta DL 2129 on 1/22 MSP to BIS left over ten passengers behind after closing the gate and then sat at the gate for at least ten minutes.
Is that the Delta Airlines I know and love?
In this world of incivility, kindness goes further than ever.
1
145
Just wanted to thank @westjet for screwing up my @Delta flights yesterday and today.
Never again.
How on earth @Delta sees fit to have @westjet carry their passengers is way beyond my capacity to understand.
#WestJetsucks
1
1
283
@Delta Thank you for the sprint exercise from MSP C23 to F11 this evening. It’s the little things that matter in CX.
35
You Cannot Scale What You Tolerate - Culture is defined by what leaders allow. Tolerance of mediocrity institutionalizes dysfunction. You cannot scale what you refuse to enforce.
hubs.ly/Q03spfJM0
3
265
Check out my latest article: The Mindshare of Low Performance linkedin.com/pulse/mindshare… via @LinkedIn
#BusinessGrowth #FOUNDERMODE #PerformanceManagement #Leadership #TriMetrixHD #FounderInsights #ScalingUp
2
120
Tell the truth. Hear the truth. Act on the truth.
Even when it hurts. Especially when it hurts.
Brutal facts. Radical candor. Ideological conflict.
Truth is the foundation of scalable leadership.
#Leadership #RadicalCandor #TruthCulture #ScalingUp #E...
hubs.ly/Q03rPFcL0
2
68
Leaders bring the weather.
You want performance?
Show up clear. Show up composed.
Your presence sets the climate.
No one follows chaos.
#Leadership #CEO #Execution #ScalingUp
hubs.ly/Q03rr9lQ0
60
Profit does not equal brilliance.
Your top-line engine might be strong enough to drag dysfunction across the finish line—for now.
Discipline is what lasts.
#Leadership #Execution #ScalingUp #TheWolfWrites
hubs.ly/Q03qk-B00
1
47
Top reps are never fully yours. They are loyal to results, not titles.
One foot in your company. One eye on the market. That is how they stay sharp.
#Leadership #SalesCulture #FounderLife #ScalingUp #HighPerformance
hubs.ly/Q03pFVQv0
31
If you are too busy to build a culture of clarity and ownership, prepare to manage friction and drama.
The Accountability Flywheel shows you a better way.
#Accountability #ScalingUp #LeadershipGreat teams do not need babysitters.
They need discipline, ...
hubs.ly/Q03nHpvR0
34
Most companies track 20 KPIs and move none.
The best companies align around one.
It is called a Critical Number.
And it is how execution cultures scale.
#Leadership #Scaling #Execution #RockefellerHabits
hubs.ly/Q03ng-W40
31
Some years you win.
Some years you build character.
If this was a grind year, do not waste it—leverage it. Here is how: [hubs.ly/Q03ngWH90] #Leadership #ScalingUp #FounderMode #ScalingUpMindset
hubs.ly/Q03ngWH90
1
18
Team building is not an offsite.
It is an operating system.
Train it quarterly.
Reset it annually.
Onboard it daily.
If you do not reset culture—it resets you.
#Leadership #Execution #FiveDysfunctions #TeamBuilding #ScalingBusiness #OrganizationalHealth
hubs.ly/Q03mHXzw0
1
3
51
The Mental Models Every Founder/CEO Must Master to Scale with Discipline - Mental models every scaling CEO must master—frameworks to think clearly, execute consistently, and lead teams with discipline and precision.
hubs.ly/Q03m9bXW0
29