Webex Interact

Choosing the right digital channel for your business is often exhausting. Here are 7 questions to help you decide. Click here: bit.ly/3bkdstO  #digitalmessagingchannels #improveCX #customerinteractions

We are thrilled to be a part of #WebexOne this year! Join guest speakers from across industries to talk about #innovation and #CustomerExperience. Register for free. #WebexOne #CX #hybridwork #innovation

Introducing our new Interactions in Action video series where we bring to life how imiconnect can deliver richer customer experiences.  In this edition, we showcase how #retailers can champion convenience for customers through #CurbsidePickup - bit.ly/3moGw8s

Transform your customers' shopping and support experience with @Google's Business Messages using its rich #messaging features like carousels, cards, quick replies, and much more. Read our blog to learn more: bit.ly/3juL6BI #digitalchannels #customerservice #richmedia

Find out how @vodafone successfully delivered promotional holiday #campaigns using #RCS and saw an engagement rate of 26% - much higher than the traditional channels! Click here for the full #customerstory: bit.ly/3zbZR1Z #marketingcampaigns #CustomerEngagement #cx

imiconnect 5.6 - new and improved! The latest release of our #CPaaS #communications platform - imiconnect. comes with added capabilities like #MMS, #10DLC, contact policy management, and more. Read our latest blog to know more: bit.ly/3s0TYSx #lowcodeplatform #cx

5 tips for #customerservice leaders on how to pursue an agile approach to adopt digital messaging channels and learn how the latest #messaging channels can boost #customerengagement. Read our #blog to know more: bit.ly/3lxMPIb #digitalchannels #contactcenter #CXtrends

Recent #shopping trends like #curbsidepickup and #BOPIS are here to stay. Read our #blog on @Cisco's website to find out how a centralized #communications platform can give your customers choice whilst driving efficiency and loyalty. Read now: bit.ly/3kzgSi2 #Retail

#Letstalkinsurance Learn how an #insurance company enabled 40% of its customers to manage their policies and claims using digital messaging channels during the pandemic. Read our blog to know more: bit.ly/3hEz4nx #policymanagement #claimsmanagement #customservice

With 20% increase in #productivity, learn how the @scssofas transformed its #contactcenter to keep up with their digital-savvy customers and augment sales. Download the #casestudy to know more: bit.ly/3pBhXq8 #retail #customerservice #cxtransformation

Your customers are interacting over chat apps – are you? Explore emerging third-party #messaging apps for effective #customerservice in this recent @forrester report. Click here to #download: bit.ly/3if6KKf #digitalchannels #WhatsAppBusiness #GoogleBusinessMessages

Exciting new @casestudy from @Textlocal, an imimobile company, about how Warner Property Services Ltd sent appointment reminders using #SMS to increase customer engagement and staff productivity. Click here: bit.ly/3fS8kPk #smsmessaging

Have you checked out our rich #messaging recipe cards yet? Find out what customer communication channels your business should be exploring and download the free resource pack now: bit.ly/2SnObsh #customerexperience #futureofmessaging #richmedia #digitalchannels

Enable #customerinteractions at scale using imiaccess. Integrate with our #multichannel #API to connect with customers on their favorite #channels. Click here to learn more: bit.ly/3xsSUJf #customercommunications #innovation #digitalchannels #messaging

Traditional #SMSmarketing continues to be a powerful tool to boost #customerloyalty & generate #sales. Learn the five #bestpractices for text message #marketing & #acquisition in our latest #blog. Read now: bit.ly/3wYRhmo #SMS #messaging #customerengagement

Check out the latest #casestudy from our @textlocal team on how @IpsosMORI used #SMS to send prompt updates to participants involved in a #COVID19 #research project with Imperial College, London. Click here to download: bit.ly/3tlAsQq #proactivecommunication #cx

It's 'pause and take a day off for me' day at @imimobile! This #pandemic has been tough for all of us and so, we have encouraged all of our employees to take an extra day off to focus on their families, well-being, and mental health. #employeewellbeing #mentalhealth

Learn how 𝗶𝗺𝗶engage transformed @LavazzaPro's #contactcenter operations and helped them seamlessly transition to #remoteworking across multiple regions. Download the #casestudy for more details: bit.ly/3v8fzJH #digitaltransformation #customerservice #legacysystems