Ben retweeted
@vueling
Dear Team, I had a very bad experience during my travel from Hamburg, Germany to Barcelona, Spain yesterday. While checkin the lady on the counter was very rude and misbehaved with me. She charged me 50€ extra for my mini bag. It was as per policy only. I have only raised the complaint. Please check that out and contact me immediately.
#XFamily please support to raise this. – at Amposta, España
Ben retweeted
@vueling I have followed all the directions given by Vueling. Vueling said if I accepted the alternative flight instead of asking for a refund they would reimburse my expenses for the extended stay. Now when I submit my claim form they say they will not pay.
Ben retweeted
Pues que bien!
A mi no me permitieron en Londres hacer check in una hora antes de salir el vuelo.
Llegue justo porque duré una hora y media con el tren frenado porque alguien saltó a las vías.
Vueling solo me retornó los fees de aeropuerto, nunca jamás.
Ben retweeted
@vueling update for the group. No surprise social media team said they can’t help. I will keep on posting here.
Ben retweeted
@vueling Vueling gave me a letter saying they will reimburse expenses while I waited for an alternative flight. They gave me an alternative flight and said if I didn’t take it they won’t reimburse expenses. I took it and went to claim expenses and they said no they won’t pay
Ben retweeted
@vueling re:global IT outage 19 Jul
We've had the flights refunded but are still massively out of pocket due to other holiday costs we'd paid that you're refusing to refund, when it was you choice to cancel our pre 10am flights, but not all the flights!
Doesn't seem right to me!
Ben retweeted
You’re sorry I don’t like the adjudication?
Well yeah, I’m not happy!
Vueling have cost me and my 94 year old mother over a £1000!!
You’re damn right I don’t like it!
You chose to cancel our flights and you should make sure none of your customers are short changed because of it!
Ben retweeted
@vueling I’ve been trying to contact you via multiple emails but no one is responding, and your call support keeps bringing me to an automated call that hangs up on me. I need to speak to someone urgently can you put me in direct contact with the support team please.
Ben retweeted
@IcelandFoods waited in all night for our food delivery, driver arrived, didn’t even get out of his van & drove off. But put on the tracking that our groceries have been delivered! Absolutely disgusting Iceland! This driver needs the biggest punishment!
Ben retweeted
@IcelandFoods I need to talk to someone immediately
All lines are closed
Ben retweeted
@IcelandFoods we are without food. And cannot contact customer service until the morning. This is a disgrace
Ben retweeted
@IcelandFoods how can you offer same day delivery and a delivery time of 9pm when there’s no one to contact when my order doesn’t show up!!! I needed that delivery and so I’ve now had to fork out MORE money for an urgent bit of food from Deliveroo.
Ben retweeted
You’ve certainly not looked after my mental health today! All you’ve done is exacerbate mine - staff lying to customer and to their customer service and leaving me without food having promised delivery, yet knowing for the last 3-4 hours that it was never coming!
Ben retweeted
Let's see how seriously yous really think of issues like this when it comes to your customer services,always the sign of a good company. One that trains staff to deal with problems that you can't necessarily see,imo.
Ben retweeted
Such a pity that your chocolate is now indistinguishable from Hershey's. You have messed with a great British product and no matter how many varieties you introduce/revive, until you revert to the traditional blends we knew and loved, sales will only head south in this household. – at Kimberley, England