@AdamCBall

Co-Founder of COUCUG, Teams and Skype for Business MVP

 Denver, CO
cloudrenegade.us
Joined January 2012
  • Tweets6.7K
  • Following429
  • Followers1.3K
598Media
A7 - 3/3 This will have much larger impacts to society as a whole if it comes true and many will have to change how they work to stay relevant. #collabtalk
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A7 - 2/3 Ultimately, value is in the eye of the consumer vs the business offering a solution though and the consumer doesn't really care how the work gets done. #collabtalk
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A7 - 1/2 - Orgs will be looking to compare Agent to Human ratios for how work gets done with some high number of agents for each human. #collabtalk
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A6 - 2/2 - I see more specialized agents that hand things off to each other vs one agent that does multiple things. #collabtalk
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A6 - 1/2 - Agents. I think as we start to see other examples, we will see more to the point they are just 2nd nature. We have to rethink what we think of an agent as in terms of complexity. #collabtalk
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A5 - Admin's are benefiting the most as MSFT adds more AI features to the admin centers. It's getting easier to ask questions about configurations and get solutions quickly. This is followed by the info worker, especially those in marketing and creative roles. #collabtalk
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A4 - Not sure if "off guard" is the right term but I think that governance as a whole was brought into the light in 2025. Teams knew the problem existed and tried to hide from it but the AI onslaught brought it into the spotlight. #collabtalk
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A3 - One area that I think is ripe for agents in 2026 is communications. Being able to call in and speak with an "Agent" and getting a resolution. This has been happening in the CX world for awhile, Copilot will bring this to the masses in 2026. #collabtalk
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A3 - One area that I think is ripe for agents in 2026 is communications. Being able to call in and speak with an "Agent" and getting a resolution. This has been happening in the CX world for awhile, Copilot will start to bring this to the masses in 2026. #collabtalk
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A2 - Microsoft thought this was the year of the Agent. It didn't start that way but it does seem to be picking up steam. I think many are still figuring out how to actually use it though via prompting. Most are still using it as an advanced search tool. #collabtalk
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A1 - Adoption. Microsoft's all-in push for AI in 2025 has disrupted many orgs adoption capabilities. Orgs are trying to figure out how to leverage the tools and get people to adopt in order to gain a competitive advantage. #collabtalk
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Adam Ball (been in hiding from X). MVP based out of Denver, CO. Co-founder of @cloudrevollc and @CommsvNext #collabtalk
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Don't miss the #CollabTalk livestream panel AND tweetjam happening TODAY at 9am PT Come share your takeaways from 2025, and your predictions for 2026 and beyond -- or watch the livestream panel discussion as we share ours. Follow the discussion on X, Bluesky and LinkedIn using the #CollabTalk hashtag. Or watch here: buff.ly/ZxdjJnX
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Do you want to know more about the new #MicrosoftTeams Queues app? Did you miss my speed dating session at #MSIgnite? Well, Microsoft has invited me to present it at the Reactor! Sign up and join me on February 21st! aka.ms/MVPIR2/21-X
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A7 - We are still early on with AI. Most people don't really know how it connects to everyday life yet. As it becomes more integrated, it will "just be there" and people won't even realize they are using it. #collabtalk
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A6 - Individuals/teams need to "wonder" how things can be better every day. If you don't wonder, you get stuck in the "we've always done it that way" mindset. #collabtalk
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A5 - Culture plays a major part in any change. Leaders who push change will see increases in productivity with AI vs leaders who resist. Leaders go first. Plain and simple. #collabtalk
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A4 - How is really a "should". Businesses should be finding ways to gain a competitive advantage with AI. This means any place there is repetitive steps, AI should be used to increase productivity. #collabtalk
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A3 - Muscle memory. We are trained to work one way and Copilot/AI requires us to tap into it which disrupts the pattern. Users have to remember to use it. #collabtalk
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A2 - Utilizing it to create PPT's via an outline it pretty amazing. Not sure if it falls under the surprising category though. #collabtalk
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