AutomotiveManagementNetwork.com

Shop Management Tip # 181 of 390 You Need to Change Your Attitude, Son! When sizing someone up, how important is their attitude? How is yours when customers are sizing you up? Attitude shows and has a huge effect. Bad attitudes do not belong anywhere in your shop. They affect: Employees Customers Customer service Profits You Your family automotivemanagementnetwork.…

Shop Management Tip # 180 of 390 What did you do with Your Dreams? Big rewards are usually preceded by big dreams. Remember your dreams when you first had your shop? What happened to them? Get them out, dust them off, adjust them as needed, and go after them! “But, I’m a 40-year-old shop owner – dreams are for the kids.” Life expectancy today in the U.S. is about 80, putting you at halfway. Or, figuring that adulthood starts around 20, you have about two-thirds left to go. You have 40 years to make those dreams come true. If you are 50, you are only halfway. Even if you are 60, you have two decades to work on them. Imagine what you can accomplish in the next 20 years! automotivemanagementnetwork.…

Flying car? Sure! Space rockets? Absolutely! Easy to purchase Grok Bot account? Not even close. This nicely demonstrates how the most brilliant people can fail wildly at things that should not be all that complex. One of the top rules in business is always make it simple and easy for people to give you money. While Elon is the richest man in the world, he could do even better with a few minor adjustments to buying access to Grok Bots.

KENTUCKY TOP LABOR RATES $163/hr $150/hr $135/hr (10 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 179 of 390 You Talk Too Much Reduce the verbiage. Get rid of obvious and redundant words. Just cut to the chase and make your point. The world is filled with far too much text and too many words that say far too little. Whatever you are trying to communicate, how can you accomplish it while using as few words as possible? automotivemanagementnetwork.…

KANSAS TOP LABOR RATES $169/hr $160/hr $155/hr (14 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 178 of 390 I’m Growing Old Just Standing Here Like it or not, great service means speed. How can you take care of customers faster at your service counter? During write-up, during check-out, on the phone, using email. Make a list. OK, that’s better – but how about much faster? Develop your list further. Now, take care of the things that you have listed. But don’t stop there. Constantly look for ways to make it just a little bit faster. automotivemanagementnetwork.…

IOWA TOP LABOR RATES $197/hr $156/hr $150/hr (13 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 177 of 390 Your Niceness Rating How nice are you and your coworkers? Are they super polite, friendly, and helpful? Nothing else that you can do will draw customers in as much. Post this on your monitor: “Be nice. Hire nice.” This one thing can make a huge difference in your business. automotivemanagementnetwork.…

Shop Management Tip # 176 of 390 Let me tell you about some of my other dates! That’s a really, really bad idea. Don’t talk about any other customers past or present. I’m afraid what you might say about me after I leave. automotivemanagementnetwork.…

Shop Management Tip # 175 of 390 Bright-eyed and Bushy-tailed! Does that describe you in the morning? Who would customers rather talk to? Who has a better day? Who is better liked? Who enjoys themselves more? Who sells more? Go to bed, get up early with no alarm clock, have a good breakfast, relax a bit, and get to work well ahead of opening. It will improve your workday and a whole lot more. automotivemanagementnetwork.…

INDIANA TOP LABOR RATES $198/hr $160/hr $158/hr (26 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 174 of 390 Are You Happy to See Me? When someone (anyone – customer or not) walks in the front door of your shop, how would the typical greeting that they receive be described? Weak? Fair? Good? Pretty good? Or is it exceptional? People don’t receive many exceptional greetings today. Once a week, once a month, or maybe even less. Settle for nothing less than exceptional at your shop. It’s simple to do, it’s free, and it will make a difference. automotivemanagementnetwork.…

ILLINOIS TOP LABOR RATES $210/hr $195/hr $195/hr (48 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 173 of 390 One thing I don’t like about selling… What’s the one thing that you would like to eliminate about the customer service process? What part of customer service interaction makes you the least comfortable? It shows, and it costs you sales. It is critical that you fix it. One of the simplest things you can do is to practice it. Rehearse it. Role-play. Over time, it will improve, and it will show. automotivemanagementnetwork.…

GEORGIA TOP LABOR RATES $220/hr $209/hr $205/hr (16 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 172 of 390 Who are your Primary Competitors? Can you name them? Are you sure, or is it an educated guess? For most shop owners, it’s the latter. How could you make your reply more accurate? Actually, it’s right in front of you every day. Put a reminder on your tech work sheets right now to save the oil change stickers that the techs remove and put them in a container just for that purpose (next to the oil change sticker printer is perfect). Assign someone to empty it weekly and create a spreadsheet with the results. These are the shops where your customers definitely have been – the ones who are emailing and mailing them just like you do. automotivemanagementnetwork.…

FLORIDA TOP LABOR RATES $190/hr $183/hr $175/hr (80 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 171 of 390 A second big impact will occur… ...during the last few moments of a customer’s visit. What is the feeling that you want them to have as they leave your shop? How they feel when they leave will significantly affect how well their car was repaired and how great the odds are that they will be back. What lasting impression are you leaving them with? While they are being checked out, does another person clear the car of any ice and snow? Is the car started in order to warm it up or cool it down? Is the car brought to the front door and pointed out so no backing up is necessary? Does someone act as a “doorman”, opening the shop’s front door, and then opening the driver’s door for the customer to enter, and finally wishing them well as the door is gently closed? automotivemanagementnetwork.…