AutomotiveManagementNetwork.com

Shop Management Tip # 181 of 390 You Need to Change Your Attitude, Son! When sizing someone up, how important is their attitude? How is yours when customers are sizing you up? Attitude shows and has a huge effect. Bad attitudes do not belong anywhere in your shop. They affect: Employees Customers Customer service Profits You Your family automotivemanagementnetwork.…

Shop Management Tip # 180 of 390 What did you do with Your Dreams? Big rewards are usually preceded by big dreams. Remember your dreams when you first had your shop? What happened to them? Get them out, dust them off, adjust them as needed, and go after them! “But, I’m a 40-year-old shop owner – dreams are for the kids.” Life expectancy today in the U.S. is about 80, putting you at halfway. Or, figuring that adulthood starts around 20, you have about two-thirds left to go. You have 40 years to make those dreams come true. If you are 50, you are only halfway. Even if you are 60, you have two decades to work on them. Imagine what you can accomplish in the next 20 years! automotivemanagementnetwork.…

KENTUCKY TOP LABOR RATES $163/hr $150/hr $135/hr (10 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 179 of 390 You Talk Too Much Reduce the verbiage. Get rid of obvious and redundant words. Just cut to the chase and make your point. The world is filled with far too much text and too many words that say far too little. Whatever you are trying to communicate, how can you accomplish it while using as few words as possible? automotivemanagementnetwork.…

KANSAS TOP LABOR RATES $169/hr $160/hr $155/hr (14 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 178 of 390 I’m Growing Old Just Standing Here Like it or not, great service means speed. How can you take care of customers faster at your service counter? During write-up, during check-out, on the phone, using email. Make a list. OK, that’s better – but how about much faster? Develop your list further. Now, take care of the things that you have listed. But don’t stop there. Constantly look for ways to make it just a little bit faster. automotivemanagementnetwork.…

IOWA TOP LABOR RATES $197/hr $156/hr $150/hr (13 more rates on the map) automotivemanagementnetwork.…

Shop Management Tip # 177 of 390 Your Niceness Rating How nice are you and your coworkers? Are they super polite, friendly, and helpful? Nothing else that you can do will draw customers in as much. Post this on your monitor: “Be nice. Hire nice.” This one thing can make a huge difference in your business. automotivemanagementnetwork.…

Shop Management Tip # 176 of 390 Let me tell you about some of my other dates! That’s a really, really bad idea. Don’t talk about any other customers past or present. I’m afraid what you might say about me after I leave. automotivemanagementnetwork.…

Shop Management Tip # 175 of 390 Bright-eyed and Bushy-tailed! Does that describe you in the morning? Who would customers rather talk to? Who has a better day? Who is better liked? Who enjoys themselves more? Who sells more? Go to bed, get up early with no alarm clock, have a good breakfast, relax a bit, and get to work well ahead of opening. It will improve your workday and a whole lot more. automotivemanagementnetwork.…