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CSR Inc.

@CSRcallquality

CSR helps companies improve call center sales and service performance with custom quality monitoring, performance measurement and mystery coaching calls

 Philadelphia, PA USA
csr-net.com
Joined November 2014
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  • Following344
  • Followers328
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Photo by CSR Inc. (@CSRcallquality)Photo by CSR Inc. (@CSRcallquality)
From @CallCentreHelper: Forget the Breakout Room… You Need a Chill-Out Area #cctr #custserv ow.ly/eBCw30gKKEq
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What are the top tactics for dealing with angry #cctr callers? Thicken up your skin & turn on your calm voice. ow.ly/R2bH30gKKAB
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How should #cctr agents approach difficult callers? Calmly, and with empathy. ow.ly/312G30gKKpU
Top Call Center Tactics for Handling Stressed Out Callers – is your #cctr ready for the holidays? #custserv ow.ly/eHsi30gKKn4
Tactics for Handling Angry #CustServ Callers: the Art of the Thick Skin. #cctr ow.ly/ZnWa30gKKe8
For #inbound #cctr agents, stressed out callers are a fact of life…and they are nerve-racking! Top tactics… ow.ly/60L230gKKaW
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The season is upon us! Read Top Call Center Tactics for Handling Stressed Out Callers. ow.ly/6sta30gKJXi
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Top #Callcenter Tactics for Handling Stressed Out Callers. #cctr #custserv ow.ly/ctEH30gKJTZ
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Dealing with an angry #cctr caller? Rule #3: Don’t be a Robot. #custserv ow.ly/EgSS30gKJRN
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#custserv #cctr behaviors we dislike: uninformed agents, long wait times, unfriendly agents & automated systems. ow.ly/l07i30fY7cj
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#cctr Customer Service Issues that Most Annoy Customers. #custserv ow.ly/l07i30fY7cj
Make a #cctr customer happy: simplify your #IVR decision tree. ow.ly/l07i30fY7cj
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Untrained or rude #cctr agents are a big #custserv turn-off. The good news? Training can resolve the issue. ow.ly/l07i30fY7cj
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Unknowledgeable or unfriendly #cctr agents top the list of #custserv no-nos. Training & coaching make the difference ow.ly/l07i30fY7cj
CSR Inc. transforms #custexp into impactful customer interactions that help you achieve your business goals. #cctr csr-net.com/
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#IVR automated phone systems are a fact of life, even though customers often feel they are too complex. #cctr ow.ly/l07i30fY7cj
How to Eliminate #custserv Issues that Annoy Customers. #cctr ow.ly/l07i30fY7cj
How long should #cctr #custserv wait times be? How important is your brand reputation? ow.ly/l07i30fY7cj
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#cctr quality assurance: in with the new, and…in with the old? Yes - the fundamentals still matter. ow.ly/O3Hr30fkGgl
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Tech plays an increasingly important role in #cctr quality assurance, but the basics never change. Here are 4… ow.ly/e4rV30fkGdc
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