CSR Inc. (@CSRcallquality) header
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CSR Inc.

@CSRcallquality

CSR helps companies improve call center sales and service performance with custom quality monitoring, performance measurement and mystery coaching calls

 Philadelphia, PA USA
csr-net.com
Joined November 2014
  • Tweets355
  • Following344
  • Followers328
2Media
Photo by CSR Inc. (@CSRcallquality)Photo by CSR Inc. (@CSRcallquality)
Thought For Today (11/14/16)
Image from CallCenter Weekly (@CallCntrWeekly)
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CSR Inc. retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken1 Jul 2016
Poor #CX estimated to cost US retail brands up to 25% of potential revenue. buff.ly/29bH3Xc @cmswire
Image from Shep Hyken (@Hyken)
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Combine surveys and live touches to learn about your Guests - but keep them short and focused. #custserv #custexp
Image from Tony Johnson - CX Consultant + Trainer + Speaker (@The_TonyJohnson)
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Turn customer experience into competitive advantage: forr.com/1srKwr7 #CX #custexp
Image from Forrester (@forrester)
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How does design factor into customer experience? ow.ly/4nbRGl #custexp #CEM
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We believed by putting great products in front of customers, they'd keep opening their wallets. Steve Jobs #custserv
Image from Rob Wilkinson (@Rob_Wilx)
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Driving customer loyalty through employee engagement-Lessons from a leader buff.ly/1SNzy73 #EmployeeEngagement
Image from MyCustomer (@MyCustomer)
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CSR Inc. retweeted
Domo (@Domotalk) profile picture
Domo@Domotalk1 Feb 2015
Still reporting with spreadsheets? Here are 5 reasons CEOs prefer dashboards over spreadsheets domo.com/solution/5-reasons-…
Image from Domo (@Domotalk)
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V interesting: By 2020, customer experience to overtake price + product when it comes to differentiating a brand buff.ly/1DTBTVT #CX
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RT @giveeverything: Great framework for all orgs -- "We're not competitor obsessed, we're #customer obsessed" @amazon Jeff Bezos #CRSummit
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CSR Inc. retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken3 Feb 2015
Customer service will help you get and keep customers.
Image from Shep Hyken (@Hyken)
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Lessons from Zappos - How to understand if word of mouth is working for you: ow.ly/EC0ce
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In the Saturated Las Vegas Call Center Market, Only the Savvy Survive - Nearshore Americas: Nearshore Americas... bit.ly/11yzsdG
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