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Software for Insurers, MGAs & Lloyd's. Track regulatory rules as part of operations. Make decisions with context.

London, UK
Joined March 2015
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You don't have to build the map from scratch. We've already built one. Pick the area that matters most and make it yours.
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The controls on it are already mapped to the Lloyd's principles, so you can evidence your own mapping and strengthen it. Results from week 3, not month 6. No big roadmap: map one area, test it, then move on.
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Updating a procedure document takes hours. Then it sits in a shared drive until the next review. Here's another way: delegated authority (DA) oversight at Halden, our fictitious Lloyd's managing agent, as one flow.
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Zoom into one step. Its risks, controls and indicators sit right on it. When a control fails or an indicator goes outside its limits, you see which step needs attention. Click the step to see who owns it, when it runs, what it involves and the evidence it leaves.
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Find your way around your business like a city. Here's Halden, our fictitious Lloyd's managing agent, on one tube map. Each team runs its own line, and work hands over where the lines cross.
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Read it top to bottom, and the stages of the business follow in the order they run. Explore a line, and you see each stop, with problems flagged where they sit.
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What if your procedures ran like a tube map? Today most live in thick documents, split across files and versions, and out of date by the time anyone opens them.
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Now picture each process as a flow. The detail sits in each step, not in a 30-page document. Each step maps to your risks and controls. Procedures people can follow, that stay current, show who does what and are easy to maintain.
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This week we opened two parts of Halden's risk management framework: appetite and policies. Halden is a fictitious Lloyd's managing agent. The whole framework sits on one map.
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It starts from the plan and the capital you already report to Lloyd's, set against your risks. So the risk report sits inside the business report. You don't build the framework from scratch. You start from ours and make it yours.
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For Lloyd's managing agents and syndicates: if you're looking to refresh your risk appetite, let's have a chat. We'll demo Halden and show how it fits your firm. covianalytics.com/talk-to-us…
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Your risk appetite and your policies sit in different documents. At Halden, a fictitious Lloyd's managing agent, they meet on the same step of the work.
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Appetite: "The coverholders and partners who act for us stay inside the authority we give them." Policy: "Every risk is written inside a signed authority." Both land where a coverholder binds a risk.
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One indicator watches both: out-of-authority binding. Both owners see the same number. Next week: how we draw processes, as tube maps of the business. covianalytics.com/halden/fra…
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"Payments are handled properly" can't be checked. "Every payment has two authorisers" can. Here's how Halden, a fictitious Lloyd's managing agent, sets up its policies.
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Each policy breaks into principles, each with its own owner and a test of what good looks like. Each principle maps to the risks it covers, the controls that show it is met, and the indicators that show it still holds.
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Some principles serve more than one policy. "Claims data is complete and checked before use" is written once and used by three. See all four example policies: covianalytics.com/resources/…
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