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CustomerSure (@CustomerSure) profile picture

CustomerSure

@CustomerSure

Customer Feedback Success

 Newcastle • UK
customersure.com/
Joined June 2010
  • Tweets1.8K
  • Following311
  • Followers692
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Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)Photo by CustomerSure (@CustomerSure)
☝ FYI ☝ We don’t post here (although we do reply to questions). We do post a steady stream of whitepapers and hands-on customer experience improvement advice on LinkedIn though, so please do follow us there! linkedin.com/company/custome…
CustomerSure | LinkedIn

CustomerSure | LinkedIn

CustomerSure | 1,400 followers on LinkedIn. Award-winning Customer Feedback Software. We help companies to measure & improve Customer Experience to drive growth. | CustomerSure combines powerful...

linkedin.com
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Congratulations to @CustomerSure who have been voted the overall winner in the Top 10 Contact Centre Software and Technology 2019 awards. callcentrehelper.com/call-ce… via @callcentrehelp

Top 10 Contact Centre Software and Technology

863 Contact Centre Managers voted and reviewed the best contact centre software and technology in the market. Covers the best call centre management software and related technologies.

callcentrehelper.com
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Harnessing customer feedback for business success @customersure @GuyLetts hubs.ly/H0gQHLm0
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Harnessing customer feedback for business success @customersure @GuyLetts hubs.ly/H0gQHJ80
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How to reduce customer complaints sensibly and sustainably bit.ly/2RMrAQl via @customersure
Image from Adrian Swinscoe (@adrianswinscoe)
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"Five places to source great customer feedback" callcentrehelper.com/places-… 🦄
5 Places to Source Great Customer Feedback

5 Places to Source Great Customer Feedback

We investigate the best sources of high-quality customer feedback, and outline three key mistakes contact centres make when gathering customer feedback.

callcentrehelper.com
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If your CX efforts live by this one rule, they won’t ever miss the mark by much… customersure.com/the-golden-…
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Some excellent words on Call Centre helper about how CX Benchmarks help your business[*] callcentrehelper.com/reasons… [*] CX Benchmarks do not help your business.

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

Guy Letts of CustomerSure discusses why comparing your customer satisfaction scores with competitors is “pointless” and suggests what you can do instead. Many of us are driven by the conviction that...

callcentrehelper.com
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If your customer’s trousers were on fire, you’d reach for a fire extinguisher, not conduct a risk assessment, right? Right? 😲 customersure.com/blog/custom…
Fire Fighting and Fire Prevention for Customer Contact Teams

Fire Fighting and Fire Prevention for Customer Contact Teams

To keep customer satisfaction high, you need to use feedback in two very different ways. Learn what they are, and how to do both.

customersure.com
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Harness customer feedback for business success @CustomerSure @GuyLetts hubs.ly/H0gpCrh0
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Here’s how to make the most of sharing customer feedback with your advisors… 💁‍♂️ buff.ly/2EQyPA9 💁‍♀️
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Really enjoyed our chat about CX improvement in the Water Industry Journal… ♥
Water Industry Journal (@waterjournaluk) profile pictureWater Industry Journal@waterjournaluk6 Feb 2019
The latest issue of the Water Industry Journal is out now! Get your free subscription at waterindustryjournal.co.uk
Image from Water Industry Journal (@waterjournaluk)
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OK, it’s no "Bird Box", but our CX Metrics video guide is still praised by the critics[1]: buff.ly/2REGdtz [1] Film critics who also happen to be CX improvement experts
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Complaints… A rare gift! 🎁 But maybe… Also an under-appreciated one. 😐 Find out how to handle complaints like a boss: buff.ly/2MnKSct 💥
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Your 5-step approach to effective post-call surveys: buff.ly/2G3lUPD
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CX Benchmarks: "Just Say No" 👉 buff.ly/2JBwdcZ
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If you want to: ✔️ get more feedback ✔️ get better feedback ✔️ improve customer experience ✔️ generate word-of-mouth referrals Then *respond* 👉 buff.ly/2JHUMEA to your customer feedback
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"Tell me again just how your CX compares to your competitors, to two decimal places…" – Said no customer, ever. buff.ly/2JBwdcZ
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