President at @Kitewheel Soccer Dad. Bringing #martech & #adtech together by unifying the customer interaction logic across channels
Wellesley, MA
Joined July 2009
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Some great talking points with @adrianswinscoe
Journey analytics and orchestration is helping brands stop doing stupid stuff – Interview with Mark Smith (@MapSmith13) of @Kitewheel bit.ly/2OObY2I
I’m demonstrating the power of orchestration thanks to @Kitewheel kitewheel.com #jnjdigitalday. My unique Kitewheel ID is
I guess it’s about who is doing the thinking, or better, doing. You consultants or the banks themselves? This article covers how we’ve had 20+ years of flip-flopping around what should be a logical and straightforward concept. But @Kitewheel is only just seeing first movers.
Yes Herbert @wowairsupport we know the basics - but nobody is trying to locate the lost bags for us. How can we find someone who will actually help us? The bags are at Logan airport, have now been there for 36 hours. How come they haven’t been found???
Who from @wowairsupport can help me? My daughters bags lost on a direct flight, no sign of them the next day - is anyone even trying to help? It seems not! #badcustomerservice
Congratulations to the entire Kitewheel team - your hard work and dedication achieved amazing results last year. Bring on 2018! cnb.cx/2mh0fYu
Oh yes we do - we like anything that brings the #CustomerJourney to the attention of the market! Our phones are ringing already 🙂
We had some great responses to our maturity model - check out the short webinar to learn more. xitter.cf/kitewheel/status/92328…
Couldn't make yesterday's webinar? No problem! Watch the recording to see our #CustomerJourney Maturity Model bit.ly/2y7nA2O
Really interesting CX conversation with @adrianswinscoe xitter.cf/adrianswinscoe/status/…
@MapSmith13 Hi. Our interview: Delivering a great #customerexperience is not really a tech challenge any more bit.ly/2wZKole
This is a nice take on the current market dynamics for marketing clouds in AdExchanger. @martykihn of Gartner takes…lnkd.in/gsdQARQ
The skinny on the history behind Kitewheel, the new Forrester Wave leaders for Customer Journey Orchestration. Than…lnkd.in/gccmVJE
Calling all marketers! xitter.cf/kitewheel/status/90326…
Calling all #marketers: Let us pick your brain about your omni-channel #marketing strategy in this 5 minute survey bit.ly/2vGQ2aC
How exciting for those experts - they got to see this just before losing their jobs to your FEMA cuts @realDonaldTrump xitter.cf/realdonaldtrump/status…
Wow - Now experts are calling #Harvey a once in 500 year flood! We have an all out effort going, and going well!
Nice article @sandmandave - that was a fun interview! xitter.cf/sandmandave/status/849…
Why Personalization Is Imperative For Brands To Meet Customer Expectations - apl.as/mw7bv#.WOUTeR1Lyxw.tw… ... are you talking to me?