Customer Driven Network Improvement
UK
Joined January 2012
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SpatialBuzz retweeted
If you didn't laugh, you'd cry - SpatialBuzz spatialbuzz.com/didnt-laugh-…
If you didn't laugh, you'd cry - SpatialBuzz spatialbuzz.com/didnt-laugh-…
More evidence that companies like Amazon are the customer experience benchmark - not the other mobile operator telecoms.com/485646/most-peo…
Customer Experience and the Network - Looks Good from Here - SpatialBuzz spatialbuzz.com/customer-exp…
The 7 Habits of Effectively Not Changing Much spatialbuzz.com/7-habits-eff…
Customer Experience - Who is Fooling Who? - SpatialBuzz spatialbuzz.com/customer-exp…
Join the dots for a better customer experience - SpatialBuzz spatialbuzz.com/join-dots-be…
What do your customers think of your bedside manner? - SpatialBuzz spatialbuzz.com/operators-be…
We've just published a new article called "The 7 Myths of Crowdsourcing and Customer Experience" -…lnkd.in/dCm_4bR
The 7 Myths of Crowdsourcing and Customer Experience - SpatialBuzz spatialbuzz.com/myth-busting…
Presented our Network Engagement Maturity Model at @eurocomms #ICEseminar today - Operators, what level are you?…lnkd.in/d_f9VrQ
SpatialBuzz retweeted
#ICEseminar: @spatialbuzz shows how telcos such as @O2 can generate a crowdsourced alert when part of the network is not working properly
SpatialBuzz retweeted
Many outages don't make the press, but grind down the customer experience. Must engage customer sooner, provide updates #ICEseminar
Network Engagement Maturity – A Simple Model - SpatialBuzz spatialbuzz.com/network-enga…
Let customers decide how great the network is - SpatialBuzz spatialbuzz.com/let-customer…
Telecoms and Learning from your Favourite Restaurant - SpatialBuzz spatialbuzz.com/telecoms-lea…