Make your customers happier by educating them through self-help support
Paris
Joined April 2014
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A small change with a big payoff: name help articles in your customers' words, not yours. "Reset my password" beats "Credential Management." Match the question and people find the answer.
Customers don't want to email you. They want the answer. Give them a help center they can search at 2am, and your inbox gets quieter by morning.
If your team types the same answer for the 50th time this month, that's a missing help article, not a support problem. SupportHero turns repeat questions into self-serve answers.
Proactive support is key in today’s environment:
supporthero.com/blog/proacti…
Do you have customer support challenges? Read how Support Hero can assist: supporthero.com/blog/custome…
🚀💡Discover how to streamline your organization's knowledge sharing, enhance customer support, and boost productivity with their tools and expertise. #CustomerSupport #Productivity #Innovation #knowledgemanagement #knowledgebase
Check out SupportHero.com, the destination for #KnowledgeManagement solutions! 🚀💡Discover how to streamline your organization's knowledge sharing, enhance customer support, and boost productivity with their tools and expertise. #CustomerSupport #Productivity #Innovation
Support Hero's Knowledge Management System is a great fit for many educational institutions and schools. Follow the link to see how Support Hero can help get information out quickly!
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SaaS businesses can benefit greatly from using a Knowledge Management System like Support Hero. Click below to find out more...
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#SaaS #KMS #KnowledgeBase #CustomerService
"Agents in a call center need to be able to help their customers quickly and accurately." ed.gr/d0pmc
Support Hero was featured in CIO review recently. We are happy they took the time with us to discuss the product and the future of our platform.
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Are you interested in learning more about Support Hero? Sign up for a 30 minute demo here: calendly.com/ryan-supporther…
Support Hero provides an easy and effective tool for creating and sharing important updates and information about your business to customers via your website.
Due to the current state of emergency, we are offering our product free of charge for 2 months.
Coupon Code: hero2020
Are you inundated with phone calls and emails with important questions that you need to answer? Embedding Supporthero.io can assist your business in getting the information out quickly and easily. 24/7. #coronavirus #faq #info
Heard this week from a new Support Hero customer:
"I tried several other KB systems and Support Hero is the best. Support Hero is the only one I WANT to use."
🙏🙏🙏🙏
#CustomerSupport #CustomerSuccess #FAQ