
ALT To all those broadband and mobile companies hiking up prices beyond inflation, It's not fair and you need to stop. For years you’ve got away with locking customers into mobile and broadband contracts and then increasing your prices, often above the rate of inflation. Consumers are trapped. We have to cough up extra money to pay for your unpredictable price hikes, or in many cases pay exorbitant exit fees to leave the contract. For us, this lose-lose situation was bad enough when inflation was low. But then you hiked prices by up to 17%* during the cost of living crisis. And now you’re plotting to increase prices again. After the inflation data gets published, new price rises could cost us more than £400 million** from April. Your regulator, Ofcom, has found that these unpredictable price hikes are causing ‘substantial consumer harm’. You have the power to stop them, right now, for all your customers, so we're calling you out. It's time to play fair. Yours sincerely, Which?



























