Scott Post

So I used to work at Chick-fil-A years ago. It’s probably been 10 years or so since I work there, but I’m still friends on Facebook with my old boss and his wife, who are operators of three locations in the area. Last night after trunk or treat, we went through a Chick-fil-A drive-through and ordered food. When we got home, we noticed my sandwich was missing and my daughter’s side was also missing. We called up there and they said they couldn’t issue a refund unless we came up to the store, which definitely wasn’t happening last night. I made a vague post about Chick-fil-A letting me down on Facebook and within five minutes my old boss’s wife sent me a message asking what happened. I told her that it wasn’t their Chick-fil-A location, that it happened at, but they are still sending me a free meal through the Chick-fil-A app and apologized for what happened, even though it wasn’t their store responsible. This is why Chick-fil-A remains the superior fast food establishment. Customer service is unmatched.