Chief Marketing Officer at Duetto; Proud dad; Bad cook; Perspectives featured in @Chief_Marketer, @Forbes, @MediaPost.
Boston, MA, USA
Joined March 2009
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Jeff Nicholson retweeted
For the first time since 2012, football on Thanksgiving is a Hock league game and today’s contest between Franklin (4-0 Hock, 9-1) and King Philip (4-0, 9-1) will decide the Kelley-Rex division title. #hockomock – at Franklin, MA
The predictions are in! Register here for our all new "Next In Tech: 2022 Forecast" where I will even be joined by the incredible @BrentLeary, as we explore what lies ahead for AI, autonomous customer experiences, and much more. #ai #cx... pe.ga/3oeDlkx
Jeff Nicholson retweeted
From @CRM: Deloitte Identifies the Trends Upending Marketing bit.ly/3CXD9wn
In my latest article via @MarTechSeries, we dig deep into why "autonomous tech" is no longer just for vehicles – it’s on the cusp of transforming the world of CX as well. #cx #autonomousservice #digitaltransformation @pegasystems pe.ga/3k82mNb
There's a new #1 SFA solution. Hear how Pega has just been named the top SFA product in the new 2021 Gartner Critical Capabilities for Sales Force Automation report. Pega is shaking up the world of CRM! #sfa #crm #digitaltransformation pe.ga/2Y6FTIA
Game on! The @RyderCup is here and Pega is proud to be the Official Enterprise Software of the event. Looks like a great weekend of golf ahead! To tune in, check local listings. #RyderCup pe.ga/3o5yCDm
"Brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead." Great to chat with Phil Britt about emerging service strategies via @cmswire. #crm #customerservice #customerexperience cmswire.com/customer-experie…
Jeff Nicholson retweeted
A highly interesting snippet from a recent #CRMKonvo: @pega's @jnicholson30 on the next thing in #customerservice youtu.be/j5RTMXhv_c0
Jeff Nicholson retweeted
The emerging landscape of service bit.ly/35yctDn
Thanks to @jnicholson30 @pega @pgreenbe for the inspiration and Andy Haas of @DeloitteDigital for the commentary and insight.
The shape and very "surface area" of customer service is changing. Check out some great observations here from @adrianswinscoe via Forbes. #crm #customerservice via @forbes forbes.com/sites/adrianswins… #customerservice #crm
Great to chat with @shephyken about the transformational new era of #AutonomousService via @forbes forbes.com/sites/shephyken/2… #CX #customerservice
"Five Predictions that will Shape Customer Service in 2021 and Beyond" My latest article in @CustomerThink customerthink.com/five-predi… by @jnicholson30 @pega
Great new article from CRM Magazine's @destinationCRM , where we explore a 2020 retrospective and 2021 predictions. Digital is here to stay. #crm #digitaltransformation #customerservice #welcometo2021 destinationcrm.com/Articles/…
Paul Greenberg's latest streaming setup looks like the deck of the Starship Enterprise!! Awesome!
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I'm thrilled to be delivering the keynote at the upcoming "Pega Discover" online customer service summit on Oct 14th. Learn more about the agenda here... pe.ga/2G13lNX #customerservice #cx #crm #DigitalTransformation
Great to see that my latest article on @customerthink has just been named an Editor's Pick. Here I explore four key service strategies that service leaders should consider to demonstrate empathy while keeping an eye on cost containment. customerthink.com/revamping-… #CustomerService
Two years later, how have businesses responded to GDPR? Check out my latest article here via @NewDigitalAge1 newdigitalage.co/2020/06/11/…
Jeff Nicholson retweeted
Great morning tuning into #PegaWorld iNspire!! If you missed any of the action or are looking to download a presentation, you can check out all the session and demo replays here --pega.com/events/pegaworld/re…
