Founder at @byPaperbell, Exited MeetEdgar Anti-hustle poster child I blog at https://xitter.cf/t.co/1RWo9V0MJd 🇬🇧
Brighton, England
Joined April 2008
- Tweets35K
- Following576
- Followers31.8K
- Likes6.2K
Pinned Tweet
A Week in The Life of a Claudepilled Marketing Founder medium.com/p/a-week-in-the-l…
(list of everything claude did for me in the past week)
Laura Roeder retweeted
Oh my goodness this has to be right.
Instead of generating a random 256-bit number they generated a random number between 0 and 256.
That’s how they got 4, 66, 155, 156, 230 and 237.
my advice is DONT KEEP UP WITH AI
if its fun for you, great
but if you're trying to get work done just pick codex or claudecode and stick with it, doesn't matter which
keep experimenting with all they can do and get shit done
keeping up with AI is a full-time job. that's why every company needs a frontier team:
the frontier team's job is to keep up as models change. everyone else's job is to use what they learn
we made one @Every and it's completely changed how we work:
0:00 Introduction: Why every company needs a frontier team
2:42 Why the best frontier teams have pirates and architects
4:57 How Head of Evals @hammer_mt builds personal benchmarks
6:46 How Opus edited an explainer video using Slack messages and meeting notes
10:20 Working with AI means protecting other people’s attention
12:26 Why a frontier team needs a “wrangler” like Arielle Shipper
18:58 Why senior editor @jackcheng built a tabless browser
24:37 How resident writer @kplikethebird teaches her AI writing plugin who the reader is
30:51 Inside engineer @JannikJung’s personal AI orchestrator
35:41 Compound engineer @kieranklaassen uses AI to build power tools
Laura Roeder retweeted
A hill I'll die on
Customer Support should report into Product
If your support team keeps growing, your product is broken.
A support ticket is a product bug a customer reported for free.
Sort your tickets and most fall into a handful of categories.
That isn't a staffing problem.
That's a product roadmap nobody is reading.
The old way: Support sits under Ops, gets treated as a cost center, and hires more reps every time tickets go up.
The new way: bots read every ticket and send the patterns to the people who build the product.
One tags every ticket the moment it lands.
One drafts replies from answers your team already approved.
One flags a category that spikes and pings the product lead.
Even better, don't wait for the ticket.
@msftClarity or @posthog show you exactly where customers get stuck, before they ever write in.
All of it feeds straight into the @linear roadmap.
The goal isn't faster replies.
It's zero tickets.
Humans still own the judgment.
What to fix first. When to refund. When to pick up the phone.
But if Support reports to someone who never talks to Product, the pattern dies in a monthly report nobody opens.
Founder Mode: you hire more people to apologize.
Architect Mode: you fix why they're apologizing.
The SaaS builder can now create EVERYTHING every customer has ever asked for.
The SaaS customer then feels like they're paying for a bunch of junk they never use and want a more simple solution.
how to create the sweetest claudecode hack ever
> be me
> create a current section and start new threads in it
> tell claude to automatically add an emoji to the start of each new thread name
> (change emoji by project or topic if you like for instant visual of what's going on with your active threads)
> run a /wrap command when you finish a thread and tell claude to remove the emoji and take the thread out of the current section automatically when you're done
> always know which threads are actually active
I'm still annoyed whatsapp or another tool hasn't added foursquare functionality
It was mega useful and nothing has replaced it
I have many friends who travel constantly and I want to know when we're in the same place! Foursquare was the best at solving that AND it was super fun to see where your friends were locally as well
Foursquare was acquired last month. The outcome was disappointing. It's taken me a while to write this, but I think I'm finally done grieving it. Here are some thoughts on our final years, an effort to honor the team who helped build & maintain FSQ's legacy, and my attempt to finally get some closure. teendrama.substack.com/p/som…
"The issue I keep hearing from so many customers is that there are a ton of bells and whistles and garbage that they have no interest in using but feel like they have no choice but to pay for."
I think this is the start of a big trend we'll see in SaaS in the ai era
What keeps getting missed is the cohort who is building their own NOT to save money but to get perfectly personalised software (. . . and they also save money doing it)
They don't want a bunch of extra they're not using, and they don't want to have to jump up two plans for the one random feature they need
I predict SaaS will move to be less tier-based and more a la carte just paying for whatever features you need
It's a bit fascinating watching what feels like panic in public from Tyler.
I'm in some groups with lots of newsletter operators. Many people are fed up with Beehiiv and their price hikes.
They are switching providers, building their own, or jumping to @marclou's that he built in like 3 hours.
Tyler is doing what we call "rolling out the red carpet on the way out".
He is now asking what he can do for customers after he has jacked the price up and they are leaving.
That's the opposite of what you should be doing.
The issue I keep hearing from so many customers is that there are a ton of bells and whistles and garbage that they have no interest in using but feel like they have no choice but to pay for.
It's like your TV provider telling you how you have access to 673 channels but you're like, "that's cool... how do I get a package with the 4 I care about?".
I don't have a dog in this fight because it's too easy to simply vibe code up all the parts of Beehiiv that I'd actually need and pay a fraction of the price.
But it sure is wild to watch.
Welp one upside to the ai slop cannon is we're getting more backlinks than ever
Every vibe-coded startup seems to be following a playbook where they write tons of comparison articles and listicles and if you're an established player you'll be on there
OK now that I've had a full day using claude the new update is driving me nuts - it constantly skips EVERYTHING and just shows you the little decision card
Like no context, no background, no explanation of the decision it wants you to make
This post makes me feel validated because goddamn it is a lot of work
I'll just pretend my kids wrote this tweet
What I've noticed is kids bodies can handle this diet but not forever
I know so many people who have their kids on the nuggets and sweets diet w this fantasy the kid will "outgrow it" on their own
It seems fine for a while but a lot of these kids are overweight by the time they hit puberty which makes sense as these foods are horrible for figuring out of you're actually satiated
If you're on the nugget train you can turn it around today, it is never ever too late
Your kids will complain for a while, it's worth it for their health
Your kid isn't a picky eater. Your kid is a marketed eater.
Jamie Oliver nails it here. In Tuscany, 4-year-olds tear apart charcoal-grilled pigeon on polenta with artichokes. In America and England, grown men won't touch a vegetable.
Nobody is born genetically wired for beige food. Familiarity is manufactured.
The part that should make every parent angry: he says his campaign proved London's bus-stop ads targeted kids on the school run. Sweets and junk food while they waited. Cars and holidays within 10 minutes of them boarding.
That's not advertising. That's hunting.
The good news: if taste can be trained toward nuggets, it can be trained back.
