Passionate leader, tech geek/builder/creative. Customer Success Executive - VP of CS
Joined March 2008
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Pinned Tweet
NRR Still rules! Bessemer Ventures did a study that showed that on average every 3% increase in NRR doubles a company’s valuation.
One of the biggest mistakes a CSM can make... lnkd.in/p/gcKWnBMc
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Two questions every CSM should be asking their customers LONG before renewal.
lnkd.in/p/gMpDaa69
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The Best CSMs Think Like Business Consultants. Here’s How to Start joinprofitloop.com/p/the-bes…
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The CSM’s Most Valuable Skill Isn’t Empathy. It’s Curiosity. joinprofitloop.com/p/the-csm…
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One of the easiest ways to spot a great CSM?
Listen to what happens after the customer answers the first question.
Customer:
“We’re struggling with adoption.”
Average CSM:
“Okay. We can schedule some training.”
Full post on LinkedIn
lnkd.in/p/gweFJxZ9
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Mark Stagi retweeted
The way Steve taught us to care about every detail, every experience, every person, still guides our work today. Forever grateful.
I still get chills every time the star spangled banner is sung
I don’t know who it was singing today but she was locked in!
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The Renewal Is Won Way before the last 90 days joinprofitloop.com/p/the-ren…
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Your Customers Don’t Need a CSM - they need a business partner joinprofitloop.com/p/your-cu…
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Mark Stagi retweeted
The SaaSpocalypse was more like a RenaiSaaS stripeeconomics.com/p/the-sa…
Last week's newsletter post
Stop Measuring Activities.
Start Measuring Revenue Impact. joinprofitloop.com/p/stop-me…
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Mark Stagi retweeted
Absolutely loved this post. It's like Hiten is inside my head.
Highly #recommend.
The Profit Loop grew our subscribers today on @beehiiv. Subscribe below 👇🏽 joinprofitloop.com/subscribe
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