
Operator & Angel. CV: CMO @therealreal. Head of growth @tryramp, @Instacart and ops at @opendoor. Alum of @baincapital @mckinsey @Dartmouth @HBS.
Joined March 2009
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1/ The RealReal ($REAL) stock is up >7x in ~2 years. Company accelerated growth improving marketing efficiency and profitability. As CMO during most of this time, some thoughts ⬇️
Who'd have thought Walmart would be the more innovative retailer vs Amazon? I bet a part of this is the fact so much of product & revenue leadership at $WMT is drawn from Instacart ($CART ), e.g. CPO @mrdanieldanker and CRO @sethdal.
As Amazon blocks AI agents from shopping on its site, Walmart is taking the opposite approach, introducing new technology that lets AI agents make purchases on customers' behalf, with controls over spending and transaction approvals.
spr.ly/6019BHXyoW
Last few years of podcast industry has made it clear that interviewers are pretty interchangeable. None of the hosts will ask tough questions lest they lose access. Audience come for the guests. So the latest podcast du jour changes based on where the biggest guests are willing to participate.
Rare inside info. Implies only ~43% dilution from pre-seed to current for Eleven Labs. Quite impressive.
He’s right. The next generation of millionaires won't all be AI founders. It will also be all the people who bought a home in the Bay Area before 2026.
Love to see great people get the recognition they deserve. @CristinCulver is an absolute gem and is insanely in demand!
Communicator spotlight: Cristin Culver axios.com/2026/10/08/communi…
Probably the most important investor in the AI era. And he has some stiff competition.
Who is Zach Frankel?
The question has been circulating around X over the past few days.
I wrote the first-ever profile of the secretive Ramp and Cognition investor, who is considered a cofounder of multiple of his portfolio companies -- covering everything from how he meets founders to what his unusually hands-on help consists of.
Features interviews with the likes of @eglyman, @alextaubman & @ScottWu46.
Some highlights:
-- Editing college essays for the siblings of founders
-- Air Frankel, the private jet sometimes used by his founders
-- "Capitalism with friends"
-- More insight into his $185 B + in portfolio companies
-- A $70 M Juul dividend
-- A passion for pandemics
-- Recruiting much of Team USA from the International Olympiad in Informatics
Still lots of mystery here, especially how he went from six months of interning at Founders Fund to solo investing in his 20s.
theinformation.com/articles/…
He’s joking but think of how Amazon was started in the first place. Imagine if Bezos was afraid of Barnes and Noble going online or that the internet wouldn’t matter for commerce?
Beat the great PG to the punch on a tech hot take. Honored.
xitter.cf/sri_batchu/status/2107…
Muse, Instinct, Walmart, Shopify and Stripe in. Amazon out. Let’s see if Amazon violating their first core principle will serve them well in the AI era:
“Customer Obsession & Ownership: Starting with the customer and acting on behalf of the company for the long term.”
Today we’re announcing Personal Agent Protocol — an open standard @Meta and @SierraPlatform are developing along with industry partners at @Genesys, @instinct, @RocketOTD, @Shopify, @stripe, and @Walmart. It will help define how personal agents interact with businesses and is open for anyone to implement.
Read more: sierra.ai/blog/introducing-p…
The gong turnaround is even more impressive than Fin/intercom! SaaS unicorns should take notes.
Amazon has created the perfect opportunity to build the new Amazon
Amazon shutting down consumer agent access (now both Muse and Instinct) is both completely rational and a big mistake
They have plausible reasons:
1. Advertising accounts for ~10% of Amazon revenue, but an estimated 50-60% of operating profit because it's so high margin. People purchasing via agents = fewer consumer eyeballs to monetize
2. Amazon knows from experience how dangerous it is to give another platform a lever to ramp up / down your distribution 👀 They've done this to many retailers themselves
3. They are in a very good spot re: near-term defensibility - with ~250M Prime subs (who are habituated to buying on Amazon) + a massive logistics and distribution network that you can't vibe code
However, this logic is short-sighted (IMO). Agents are inevitable, especially for the kind of purchases people make on Amazon (low consideration, frequent, fairly urgent or recurring).
I don't think Amazon is going to come out with a first-class consumer agent on their own...and in the meantime, why anger your valuable users and make them even consider alternatives?
It's almost never a good idea to be on the wrong side of innovation. I'd much rather see them continue to greenlight agent traffic (it's pretty minimal now!) and work on adjusting to an agent-first world in the meantime.




















